Customer Service Assistant

2 days ago

Manila, National Capital Region, Philippines ABSI Full time ₱250,000 - ₱500,000 per year

Job Summary:

The Customer Service Assistant is responsible for providing excellent customer support through various channels such as phone, email, chat, or in-person interactions. The role ensures customer inquiries, requests, and concerns are addressed promptly, accurately, and professionally, while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Handle incoming customer inquiries and complaints through phone, email, chat, or other platforms.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Process orders, returns, and exchanges in accordance with company guidelines.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Escalate complex issues to higher-level support or relevant departments when necessary.
  • Follow up with customers to ensure their concerns are resolved in a timely manner.
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
  • Stay updated on product knowledge, promotions, and company policies.
  • Participate in training sessions to enhance skills and service quality.

Qualifications:

  • College degree preferred.
  • At least 1 year of experience in customer service or a related field is an advantage.
  • Strong communication skills (both verbal and written).
  • Ability to handle multiple tasks in a fast-paced environment.
  • Good problem-solving and conflict resolution skills.
  • Proficient in using computers, CRM systems, and Microsoft Office applications.
  • Customer-oriented mindset with a positive and professional attitude.

  • Customer Service Assistant

    2 days ago

    Manila, National Capital Region, Philippines Primer Group of Companies Full time ₱150,000 - ₱250,000 per year

    PRIMARY OBJECTIVES:To provide outstanding customer service and promote the merchandise in order to support our client in meeting their sales targets.PRINCIPAL DUTIES AND RESPONSIBILITIES:Report directly to the Cooperative Supervisor and get instructions and approvals from the Cooperative Supervisor.Courteously greet the customer as soon as they approach the...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...

  • Customer Service Representative

    11 hours ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱216,000 - ₱324,000 per year

    Respond to customer inquiries via phone, email, chat, or in person.Resolve complaints and issues efficiently and empathetically.Provide product and service information, including troubleshooting and usage guidance.Maintain customer records by updating account information.Follow up on customer interactions to ensure satisfaction.Collaborate with other...

  • Draftsman/Architect Kuwait City, Kuwait

    2 weeks ago

    Manila, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱1,200,000 - ₱2,400,000 per year

    Key ResponsibilitiesTranslate design concepts, sketches, and 3D visuals into detailed architectural and interior drawings (plans, elevations, sections, joinery, MEP coordination, etc.)Prepare technical packages, including layouts, reflected ceiling plans, and millwork details for high-end projectsCoordinate with designers, 3D visualizers, contractors, and...

  • Customer Service Coordinator Assistant

    2 days ago

    Manila, National Capital Region, Philippines Asw Full time ₱250,000 - ₱450,000 per year

    Job DescriptionTHE OPPORTUNITYOur client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable return-to-work...

  • Customer Service Assistant

    2 days ago

    Manila, National Capital Region, Philippines PUREGOLD PRICE CLUB INC Full time

    Job Responsibilities:The role will be handling the daily queries of the stores, managing and processing tickets at the Helpdesk, monitoring the purchase orders and coordinating with respective suppliers regarding the requests.Requirements:-Graduate of any 4-year course-With 1-2 years experience in Customer Service-Good communication skills both in English...

  • customer assistant

    6 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱400,000 per year

    Assist customers with inquiries, troubleshooting, and supportProcess orders, resolve complaints, and provide exceptional serviceWork with a dynamic team to improve customer satisfactionCompetitive salary & performance bonusesComplete Mandatory BenefitsFlexible work schedules

  • Customer Service Representative

    2 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱200,000 - ₱250,000 per year

    Job Title: Customer Service Representative (Amazon Experience) – Remote, Full-TimeJob Description:We are looking for a highly skilled and personable Customer Service Representative (CSR) with previous Amazon experience to join our growing remote team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking,...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱250,000 - ₱500,000 per year

    THE OPPORTUNITYOur partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years' experience in the plastics industry providing customers with creative product design, expert material selection, product prototyping & mold design. They are...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines ASW Full time ₱900,000 - ₱1,200,000 per year

    Job Description THE OPPORTUNITYOur partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years' experience in the plastics industry providing customers with creative product design, expert material selection, product prototyping & mold...