Email Support Representative

2 days ago

Pasay, National Capital Region, Philippines Reliasourcing Full time $30,000 - $60,000 per year

Job Title: Email Support Representative

We are looking for enthusiastic and customer-focused Email Support Representative to join our team. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently.

Key Responsibilities:

  • Manage customer inquiries related to products, sizing, availability, and orders.
  • Assist with returns, exchanges, and order tracking, ensuring prompt and seamless resolutions.
  • Address and resolve customer concerns professionally, escalating issues as necessary.
  • Stay informed about the product line and company policies to provide accurate and helpful information.
  • Maintain detailed and accurate records of all customer interactions in the system.

What You'll Bring:

  • Strong verbal communication skills with a professional and customer-oriented approach.
  • At least 1 year of experience in customer service, preferably in retail or e-commerce account in BPO Setting.
  • Passion for fashion and familiarity with current trends.
  • Problem-solving skills, attention to detail, and adaptability to shifting schedules.
  • Proficiency in basic computer systems and CRM tools.
  • Amenable to working onsite at Pasay.
  • Shifting schedules to support 24/7 customer operations.
  • Availability to work evenings, weekends, and holidays as needed.

Join Us Today

If you're ready to represent a dynamic clothing brand and provide world-class customer service, apply now and be part of our growing team

Job Types: Full-time, Permanent, Fresh graduate

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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