Customer Support Specialist

4 days ago

Pasay, National Capital Region, Philippines Reliasourcing Full time $30,000 - $40,000 per year

Job Title: Customer Service Representative

Department: Operations

Reporting to: Team Leader

Job Summary

The Customer Service Representative (CSR) acts as the primary point of contact for customers, handling inquiries via voice, chat, and email. The role involves providing accurate information, resolving issues efficiently, and ensuring a positive customer experience at every interaction. This is a blended account role requiring strong communication skills, adaptability, and a customer-first mindset.

Qualifications

  • At least 1 year of proven customer support experience (voice, chat, or email) or experience as a Client/Customer Service Representative.
  • Strong phone handling, written communication, and active listening skills.
  • Familiarity with CRM systems and standard customer service practices.
  • Customer-oriented with the ability to adapt and respond to different personalities.
  • High school graduate or equivalent.
  • Amenable to work on a shifting schedule, including weekends and holidays.
  • Good command of the English language.

Key Responsibilities

  • Manage high volumes of customer interactions across voice, chat, and email channels.
  • Identify and assess customer needs to ensure satisfaction.
  • Build lasting customer relationships through open, interactive, and professional communication.
  • Provide accurate, valid, and complete information using the appropriate tools and resources.
  • Meet individual and team performance targets, including sales, call-handling, and response-time quotas.
  • Handle customer complaints and provide appropriate solutions within defined timeframes; follow up to ensure resolution.
  • Maintain accurate records of customer interactions, accounts, and documentation across all channels.
  • Follow established communication protocols, guidelines, and policies.
  • Go the extra mile to engage customers and create positive experiences.
  • Perform other tasks as may be assigned by management.

Job Types: Full-time, Permanent

Benefits:

  • Paid training

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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