Chat Support Representative

1 day ago

Pasay, National Capital Region, Philippines Reliasourcing Full time $4,000 - $6,000 per year

Job Title: Chat Support Representative / Content Moderator – Streaming Platform

Work Location: Onsite – Pasay City

Employment Type: Full-Time

Job Overview

We are seeking a detail-oriented and customer-focused Chat Support/Content Moderator to join our team for a leading streaming platform. The role involves handling real-time customer inquiries via chat, ensuring a smooth and engaging user experience, and moderating platform content to maintain community guidelines.

Key Responsibilities

  • Respond promptly to customer inquiries via chat, providing accurate information and timely resolution.

  • Moderate user-generated content to ensure compliance with community and platform

guidelines.

  • Escalate complex issues to the appropriate teams while maintaining ownership of the

customer interaction.

  • Document and track customer issues using internal ticketing systems.

  • Provide feedback and suggestions to improve platform content and customer experience.

  • Stay updated on platform policies, streaming content trends, and moderation best practices.

Qualifications

  • At least 2 years of Chat Support experience in a BPO/Call Center environment.

  • Strong verbal and written communication skills in English.

  • Proven ability to handle multiple chats simultaneously while maintaining accuracy and

professionalism.

  • Content moderation experience is preferred but not required.

  • Strong attention to detail and ability to make quick, sound judgments.

  • Willing to work onsite in Pasay City and on a shifting schedule, including weekends and

holidays

Job Types: Full-time, Permanent

Benefits:

  • Paid training

Work Location: In person

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