Senior Sales Account Coordinator, RCB SEAJK

Position

Senior Sales Account Coordinator

Business Unit

Perfumery & Beauty, RCB, SEAJK

Location

Manila, Philippines

Role Description

Support the Philippine and Australian perfumery business and organization by coordinating commercial activities related to account/customer and project management to grow the perfumery business related to both brief to adoption and order to payment processes

Responsibilities

COMMERCIAL COORDINATION (ORDER TO PAYMENT)

• Coordinate forecast with both account manager and customer; sends forecast to CX
• Prepare customer order plan based on forecast and push for purchase order from customer with the support of account manager
• Enter and update price files, including CMIR through list price management (LPM)
• Ensure efficient order management and account receivables by monitoring customer orders and ensuring smooth information flow with customers, commercial, customer experience (CX), quality, logistics, and account receivable teams
• Visit client as necessary to support building strong relationships, especially with purchasing and planners of customers to drive forecast and secure purchase orders.
• Arrange logistics requirements needed for commercial activities such as but not limited to transportation, hotels, meals, presentation materials
• Confirm and check CEPOK data to CX
• Support account receivable management by following up payment from customers
• Manage credit limit requests
• Manages SRM and purchase order to our vendors, including vendor coordination
• Manages contract creation and related information in ContractUS
• Prepares weekly sales report

PROJECT COORDINATION (BRIEF TO ADOPTION)

• Ensure smooth and strong project coordination across all departments by working closely with Sales, FDM's, technical, sampling, marketing, application labs, perfumery, customer service, and customers
• Support commercial team by updating projects in Atlas when Account Managers are away
• Request and facilitate customer base and oil and applied samples to and from the Philippines for purposes of customer submissions, stability testing, regulatory related replacement, and other project-related activities
• Request technical documents and send to customer; raise regulatory checks
• Raise and update Supply Chain Notice (SCN)
• Manage discontinuation and replacement of fragrance codes in SAP
• Ensure that necessary safety and technical documentation, presentations, and any other client documentation meets the brief requirements, and is submitted on time
• Close projects in Atlas (Atlas clean-up)

OTHERS

• Field inquiries and requests, implement procedures, improve communications and facilitate the flow of information to support new wins and global roll-outs
• Arrange logistic requirements of visitors
• Assist in purchasing market samples required for marketing and consumer insight purposes
• Perform function as P&B Philippines Safety Officer point person
• Onboard and train new employees on brief to adoption and order to payment processes
• Deploy Studio relaunch including data loading, accuracy checking, and customer support & feedback

Create and manage Team channels when necessary

Qualifications

• 3-5 years of commercial assistant experience (preferred). In depth knowledge and usage of sales working processes and rules
• Good understanding of the business and of the sales mission and roles
• Ability to develop and maintain good working relationship with clients (mainly back office)
• Computer literacy to master dsm-firmenich systems & tools: SAP, Sharepoint (and if delegated, pricing tool, demand planning, budget, LE)
• Team player, able to work with many different functions and people. Organization and rigor
• Business Proficient in English is required to work with internal and external stakeholder