Rostering Officer

7 days ago

Manila, National Capital Region, Philippines Point Care Pty Ltd. Full time

Company: Point Care Pty Ltd (Registered NDIS Provider)

Location: Queensland

About Point Care:

Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

Position Overview:

The Rostering Officer is responsible for efficiently coordinating and managing staff schedules to ensure that NDIS participants receive consistent and high-quality care and support. This role involves aligning staff availability, qualifications, and preferences with participant needs, while maintaining compliance with NDIS standards and organizational policies. The Rostering Officer plays a critical role in balancing operational efficiency with participant satisfaction.

Reporting to: The Point Care Board.

Key Responsibilities
1. Rostering and Scheduling

  • Develop and manage daily, weekly, and monthly rosters for support workers and other care staff.

  • Match participant requirements with appropriately qualified and available staff.

  • Ensure rosters are accurate, cost-effective, and compliant with NDIS and Fair Work regulations.

  • Adjust rosters promptly in response to staff absences, cancellations, or participant changes.

  • Coordinate shift replacements in a timely manner to minimize service disruption.

2. Coordination and Communication

  • Liaise with support coordinators, participants, and staff to confirm roster arrangements.

  • Communicate changes to rosters promptly and clearly.

  • Collaborate with Intake Department to ensure adequate staffing levels for service demands.

  • Work closely with the payroll team to ensure accurate timesheets and billing.

3. Compliance and Documentation

  • Maintain up-to-date records of staff availability, certifications, and compliance documents (e.g., NDIS Worker Screening Check, Police Check, First Aid, etc.).

  • Ensure all shifts comply with participant plans, funding, and NDIS guidelines.

  • Adhere to privacy, confidentiality, and workplace health and safety standards.

4. System Management and Reporting

  • Use rostering and CRM software (e.g., ShiftCare, Carelink, or Supportability) to manage and update schedules.

  • Generate reports on roster performance, shift coverage, and service delivery.

  • Identify and address patterns of cancellations, underutilization, or overstaffing.

5. Continuous Improvement

  • Support initiatives to streamline rostering processes and improve efficiency.

  • Provide feedback and recommendations to improve workforce planning and participant satisfaction.

  • Participate in regular team meetings and contribute to operational improvement discussions.

Benefits
  • Competitive pay
  • Opportunities for professional growth within the organisation
  • Access to ongoing training and development opportunities
  • Very Supportive Management Team

  • Rostering Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Hammerjack Full time

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further...

  • NDIS Rostering Officer

    2 weeks ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    Become a Rostering Officer — 100% RemoteDo you excel at staff scheduling, roster management, and team coordination? If you are a Rostering Officer, Scheduling Coordinator, Workforce Planner, Staff Scheduler, Roster Administrator, Resource Planner, Workforce Coordination Specialist, HR Scheduler, Admin Officer (Rostering), or have a background in workforce...

  • NDIS Payroll and Rostering Officer

    2 weeks ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    Payroll and Rostering Officer – Advance Disability & Community Services Careers 100% RemoteDo you excel at accurate Australian payroll, strategic staff rostering, and thrive in care-driven environments? If you have proven experience with Australian payroll systems and NDIS regulations—and have worked as a Payroll Officer, Rostering Coordinator, NDIS...

  • Finance and Payroll Officer

    3 hours ago

    Manila, National Capital Region, Philippines V360 Global Solutions Full time

    The Role: Job ResponsibilitiesRosteringPrepare, collate, and manage rosters through FlowLogic for nine 24/7 SIL houses, ensuring coverage is aligned to client support plans and compliant with relevant employment laws and the SCHADS Award.Adjust rosters to accommodate employee leave.Consult with Team Leaders to ensure compliance.Payroll ManagementProcess...

  • Compliance Officer

    3 hours ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition:Compliance CoordinatorLocation:Libis, Quezon CityWork setup & shift:Onsite | DayshiftWhy join MicroSourcing?You'll have:Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one (plus dependents), paid time-off with cash conversion, group life insurance, and performance bonusesA...

  • After-Hours Support

    4 days ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    After-Hours Support Specialist (Entry-Level)Ready to turn your late-night energy into a thriving remote career? Fresh grads & entry-level stars: Launch your remote career in after-hours customer support, night shift operations, or 24/7 virtual assistance. Be the reliable voice keeping our AU-based client services seamless from your own home in the...

  • Customer Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time

    493453Manila, Metro Manila, PhilippinesFull-timeAdd to favouritesSymbos is a dynamic organization committed to delivering exceptional support services that empower businesses to thrive. We value innovation, collaboration, and excellence in everything we do. Join us and be part of a team that prioritizes growth, integrity, and customer success. As a...

  • HR, Payroll

    4 hours ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition:HR, Payroll & Workforce Compliance Manager – AustraliaLocation:1880 Building, Eastwood, Libis, Quezon CityWork setup & shift:Onsite | DayshiftWhy join MicroSourcing?You'll have:Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one (plus dependents), paid time-off with cash...

  • HR Lead

    5 hours ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition: HR LeadLocation: TaguigWork setup & shift: Onsite | Dayshift Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus dependents), paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit:...

  • Finance and Admin Coordinator

    4 days ago

    Manila, National Capital Region, Philippines UniversalU Full time

    Position Description: Administrative & Finance CoordinatorPosition Title: Administrative & Finance Coordinator Employment Type: Full-time Location: Remote Reports To: [Manager or Director]Who is Universal-U?Universal-U Philippines Inc. is a global consultancy providing innovative staffing solutions and strategic workforce optimisation. Based in the...