Rostering Officer

5 hours ago

Manila, National Capital Region, Philippines Point Care Pty Ltd. Full time ₱35,000 - ₱45,000 per year

Company: Point Care Pty Ltd (Registered NDIS Provider)

Location: Queensland

About Point Care:

Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

Position Overview:

The Rostering Officer is responsible for efficiently coordinating and managing staff schedules to ensure that NDIS participants receive consistent and high-quality care and support. This role involves aligning staff availability, qualifications, and preferences with participant needs, while maintaining compliance with NDIS standards and organizational policies. The Rostering Officer plays a critical role in balancing operational efficiency with participant satisfaction.

Reporting to: The Point Care Board.

Key Responsibilities
1. Rostering and Scheduling

  • Develop and manage daily, weekly, and monthly rosters for support workers and other care staff.

  • Match participant requirements with appropriately qualified and available staff.

  • Ensure rosters are accurate, cost-effective, and compliant with NDIS and Fair Work regulations.

  • Adjust rosters promptly in response to staff absences, cancellations, or participant changes.

  • Coordinate shift replacements in a timely manner to minimize service disruption.

2. Coordination and Communication

  • Liaise with support coordinators, participants, and staff to confirm roster arrangements.

  • Communicate changes to rosters promptly and clearly.

  • Collaborate with Intake Department to ensure adequate staffing levels for service demands.

  • Work closely with the payroll team to ensure accurate timesheets and billing.

3. Compliance and Documentation

  • Maintain up-to-date records of staff availability, certifications, and compliance documents (e.g., NDIS Worker Screening Check, Police Check, First Aid, etc.).

  • Ensure all shifts comply with participant plans, funding, and NDIS guidelines.

  • Adhere to privacy, confidentiality, and workplace health and safety standards.

4. System Management and Reporting

  • Use rostering and CRM software (e.g., ShiftCare, Carelink, or Supportability) to manage and update schedules.

  • Generate reports on roster performance, shift coverage, and service delivery.

  • Identify and address patterns of cancellations, underutilization, or overstaffing.

5. Continuous Improvement

  • Support initiatives to streamline rostering processes and improve efficiency.

  • Provide feedback and recommendations to improve workforce planning and participant satisfaction.

  • Participate in regular team meetings and contribute to operational improvement discussions.

Benefits
  • Competitive pay
  • Opportunities for professional growth within the organisation
  • Access to ongoing training and development opportunities
  • Very Supportive Management Team

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