Workforce Management Lead
1 day ago
Be a part of our fast-growing team and unchain all the possibilities
What is your mission?We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and performance. This role is ideal for WFM experts passionate about data, strategy, and improving business outcomes through analytics and technology.
You will provide the best service to our partner brands by performing these tasks:
- Lead daily client engagement and act as the primary point of contact for workforce management projects
- Manage internal teams of SMEs and Analysts to deliver timely, data-driven results
- Oversee project planning, governance, and delivery across multiple client accounts
- Drive change management and process improvement initiatives for client performance optimization
- Conduct executive presentations and build strategic recommendations and business cases
- Align operational data, KPIs, and customer experience goals for measurable outcomes
- Stay current on emerging WFM technologies, automation tools, and AI-driven enhancements
- Collaborate with the Principal Consultant to ensure quality, alignment, and governance
- Bachelor's degree in Business, Statistics, Engineering, or related field
- At least 5 years of Workforce Management (WFM) experience, with leadership or project ownership
- Strong understanding of forecasting, capacity planning, scheduling, and performance management
- Proven client management and leadership skills, with the ability to influence and present to executives
- Skilled in data analysis, visualization, and storytelling using tools like Tableau or Power BI
- Experience with WFM platforms (IEX, Genesys 360, Collabri, eWFM, or similar)
- Demonstrated success managing multiple priorities and cross-functional teams
- Exposure to AI, automation, and machine learning concepts in workforce optimization
- Strategic, analytical, and proactive mindset with excellent communication and presentation skills
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
-
Workforce Management Lead
1 day ago
Ortigas, Philippines iSWerk Full time ₱1,440,000 - ₱2,160,000 per yearBe a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and...
-
Workforce Analytics Lead
6 days ago
Manila, Philippines Medium Full timeAbout the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and...
-
Manila, Philippines Shopee Full timeShopee Manila, National Capital Region, Philippines About The Team The Workforce Management Lead – Partnerships ensures SCommerce meets operational targets by aligning headcount supply from agency partners. The role focuses on workforce forecasting, capacity planning, performance governance, and cross-functional collaboration to support efficient warehouse...
-
, Metro Manila, Philippines Buscojobs Full timeGreen Cross Inc. — MRP Associate Job Description GREEN CROSS INC. IS LOOKING FOR A MRP ASSOCIATE TO BE PART OF OUR GROWING FAMILY. Job Purpose Responsible for effective and efficient planning, implementation and coordination of production delivery schedule for both in-housed and tolled products while managing Materials and Finished Goods Inventory. To...
-
Senior Bookkeeper
7 days ago
Ortigas, Metro Manila, Philippines Trinity Workforce Solutions Inc Full time ₱900,000 - ₱1,200,000 per yearAbout the role Trinity Workforce Solutions Inc' is seeking a talented and experienced Senior Bookkeeper to join our team. In this full-time role, you will be responsible for managing the end-to-end payroll process for our Australian clients, ensuring accurate and timely delivery of payroll services. This position is based in Ortigas, Pasig City, Metro...
-
Senior Workforce Manager
3 days ago
Eastwood, Metro Manila, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
-
Workforce Management Lead
4 weeks ago
Manila, Philippines Monee Full timeWorkforce Management Lead - Operations, SeaBank Monee Manila, National Capital Region, Philippines Posted: 6 days ago Responsibilities Over-all responsible for tracking, forecasting, analyzing real-time management and planning of assigned operations volume, headcount requirements, shrinkage, attrition, and handle time. Provides direction and guidance to the...
-
Team Lead – Workforce Management – Real Time
3 weeks ago
, Metro Manila, Philippines TTEC Full timeOverview TTEC National Capital Region, Philippines Join to apply for the Team Lead – Workforce Management – Real Time role at TTEC . This position is based onsite in Five E-com, Pasay . What You’ll Be Doing Have a passion to solve work puzzles in real time and mentor others? You will support and motivate your team to ensure they’re on track to meet...
-
Workforce Manager
1 day ago
Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per yearWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
-
Workforce Manager
6 days ago
Manila, Philippines Sound Decisions Full timeWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
