Workforce Management Lead

4 hours ago

Ortigas Metro Manila, Philippines iSupport Worldwide Full time ₱2,000,000 - ₱2,500,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and performance. This role is ideal for WFM experts passionate about data, strategy, and improving business outcomes through analytics and technology.

You will provide the best service to our partner brands by performing these tasks:

  • Lead daily client engagement and act as the primary point of contact for workforce management projects
  • Manage internal teams of SMEs and Analysts to deliver timely, data-driven results
  • Oversee project planning, governance, and delivery across multiple client accounts
  • Drive change management and process improvement initiatives for client performance optimization
  • Conduct executive presentations and build strategic recommendations and business cases
  • Align operational data, KPIs, and customer experience goals for measurable outcomes
  • Stay current on emerging WFM technologies, automation tools, and AI-driven enhancements
  • Collaborate with the Principal Consultant to ensure quality, alignment, and governance
Who are we looking for?
  • Bachelor's degree in Business, Statistics, Engineering, or related field
  • At least 5 years of Workforce Management (WFM) experience, with leadership or project ownership
  • Strong understanding of forecasting, capacity planning, scheduling, and performance management
  • Proven client management and leadership skills, with the ability to influence and present to executives
  • Skilled in data analysis, visualization, and storytelling using tools like Tableau or Power BI
  • Experience with WFM platforms (IEX, Genesys 360, Collabri, eWFM, or similar)
  • Demonstrated success managing multiple priorities and cross-functional teams
  • Exposure to AI, automation, and machine learning concepts in workforce optimization
  • Strategic, analytical, and proactive mindset with excellent communication and presentation skills
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

  • Workforce Manager

    4 hours ago

    Ortigas, Metro Manila, Philippines Symbos CX Full time $100,000 - $120,000 per year

    At Symbos, we're redefining what's possible in workforce solutions. We believe in collaboration, creativity, and delivering exceptional outcomes for our clients. If you're passionate about driving efficiency and leading high-performing teams, this is your opportunity to make a real impact.As Manager – Workforce Optimisation, you'll lead a talented team...

  • Workforce Management Lead

    3 hours ago

    Ortigas, Philippines iSWerk Full time ₱1,440,000 - ₱2,160,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and...

  • Workforce Management

    4 hours ago

    Ortigas, Philippines Everise Full time ₱1,200,000 - ₱2,400,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Workforce Management

    5 hours ago

    Ortigas, Philippines Everise Full time ₱1,200,000 - ₱3,600,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Workforce Manager

    5 hours ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱1,800,000 - ₱4,540,000 per year

    493418Manila, Metro Manila, PhilippinesFull-timeAt Symbos, we're redefining what's possible in workforce solutions. We believe in collaboration, creativity, and delivering exceptional outcomes for our clients. If you're passionate about driving efficiency and leading high-performing teams, this is your opportunity to make a real impact.As Manager –...

  • HR Recruiter

    3 hours ago

    Ortigas, Metro Manila, Philippines SPTR WORKFORCE SOLUTIONS INC Full time ₱1,500,000 - ₱2,500,000 per year

    About the role We are seeking a talented HR Recruiter to join our dynamic team at SPTR WORKFORCE SOLUTIONS INC'. As an HR Recruiter, you will play a crucial role in sourcing, screening, and placing top talent to support the growth and success of our organisation. This is a full-time position based in Ortigas Pasig City Metro Manila.What you'll be...

  • Workforce Management Lead – Partnerships, SCommerce

    2 weeks ago

    Manila, Philippines Shopee Full time

    Shopee Manila, National Capital Region, Philippines About The Team The Workforce Management Lead – Partnerships ensures SCommerce meets operational targets by aligning headcount supply from agency partners. The role focuses on workforce forecasting, capacity planning, performance governance, and cross-functional collaboration to support efficient warehouse...

  • Senior Workforce Manager

    3 hours ago

    Eastwood, Metro Manila, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Senior Bookkeeper

    1 week ago

    Ortigas, Metro Manila, Philippines Trinity Workforce Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role Trinity Workforce Solutions Inc' is seeking a talented and experienced Senior Bookkeeper to join our team. In this full-time role, you will be responsible for managing the end-to-end payroll process for our Australian clients, ensuring accurate and timely delivery of payroll services. This position is based in Ortigas, Pasig City, Metro...

  • Sales Representative

    5 hours ago

    Eastwood, Metro Manila, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱350,000 - ₱700,000 per year

    About the role We are seeking an enthusiastic and target-driven Sales Representative to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Sales Representative for Owndays, you will play a crucial role in driving sales and delivering exceptional customer service in our Eastwood Quezon City Metro Manila store. This full-time position...