Workforce Management Lead

3 hours ago

Ortigas, Philippines iSWerk Full time ₱1,440,000 - ₱2,160,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and performance. This role is ideal for WFM experts passionate about data, strategy, and improving business outcomes through analytics and technology.

You will provide the best service to our partner brands by performing these tasks:

  • Lead daily client engagement and act as the primary point of contact for workforce management projects
  • Manage internal teams of SMEs and Analysts to deliver timely, data-driven results
  • Oversee project planning, governance, and delivery across multiple client accounts
  • Drive change management and process improvement initiatives for client performance optimization
  • Conduct executive presentations and build strategic recommendations and business cases
  • Align operational data, KPIs, and customer experience goals for measurable outcomes
  • Stay current on emerging WFM technologies, automation tools, and AI-driven enhancements
  • Collaborate with the Principal Consultant to ensure quality, alignment, and governance

Who are we looking for?

  • Bachelor's degree in Business, Statistics, Engineering, or related field
  • At least 5 years of Workforce Management (WFM) experience, with leadership or project ownership
  • Strong understanding of forecasting, capacity planning, scheduling, and performance management
  • Proven client management and leadership skills, with the ability to influence and present to executives
  • Skilled in data analysis, visualization, and storytelling using tools like Tableau or Power BI
  • Experience with WFM platforms (IEX, Genesys 360, Collabri, eWFM, or similar)
  • Demonstrated success managing multiple priorities and cross-functional teams
  • Exposure to AI, automation, and machine learning concepts in workforce optimization
  • Strategic, analytical, and proactive mindset with excellent communication and presentation skills

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

Job Types: Full-time, Permanent

Pay: Up to Php180,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Gym membership
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Workforce management: 5 years (Required)
  • Tableau: 3 years (Preferred)
  • Power BI: 3 years (Preferred)
  • WFM platforms: 5 years (Required)

Work Location: In person

  • Workforce Management Lead

    3 hours ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱2,000,000 - ₱2,500,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and...

  • Workforce Manager

    3 hours ago

    Ortigas, Metro Manila, Philippines Symbos CX Full time $100,000 - $120,000 per year

    At Symbos, we're redefining what's possible in workforce solutions. We believe in collaboration, creativity, and delivering exceptional outcomes for our clients. If you're passionate about driving efficiency and leading high-performing teams, this is your opportunity to make a real impact.As Manager – Workforce Optimisation, you'll lead a talented team...

  • Workforce Management

    4 hours ago

    Ortigas, Philippines Everise Full time ₱1,200,000 - ₱3,600,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Workforce Management

    4 hours ago

    Ortigas, Philippines Everise Full time ₱1,200,000 - ₱2,400,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • HR Recruiter

    2 hours ago

    Ortigas, Metro Manila, Philippines SPTR WORKFORCE SOLUTIONS INC Full time ₱1,500,000 - ₱2,500,000 per year

    About the role We are seeking a talented HR Recruiter to join our dynamic team at SPTR WORKFORCE SOLUTIONS INC'. As an HR Recruiter, you will play a crucial role in sourcing, screening, and placing top talent to support the growth and success of our organisation. This is a full-time position based in Ortigas Pasig City Metro Manila.What you'll be...

  • Senior Bookkeeper

    1 week ago

    Ortigas, Metro Manila, Philippines Trinity Workforce Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role Trinity Workforce Solutions Inc' is seeking a talented and experienced Senior Bookkeeper to join our team. In this full-time role, you will be responsible for managing the end-to-end payroll process for our Australian clients, ensuring accurate and timely delivery of payroll services. This position is based in Ortigas, Pasig City, Metro...

  • Workforce Real Time Analyst

    3 hours ago

    Ortigas, Philippines Offshore Business Processing Full time ₱360,000 - ₱420,000 per year

    We're seeking a dedicated Workforce Specialist to uphold the accuracy and integrity of databases. Apply nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesReal-time monitoring of CCTV across all...

  • Recruitment Team Lead

    1 week ago

    Ortigas, Philippines Mindbridge Resources Corporation Full time ₱1,200,000 - ₱3,600,000 per year

    About the roleAs the Recruitment Team Lead at Mindbridge Resources Corporation, you will drive the end-to-end recruitment process for the company. This is a critical role that will help shape the future of our talented and growing workforce. In this full-time position based in Ortigas, Pasig City, Metro Manila, you will oversee and guide a team of...

  • Country Manager

    2 weeks ago

    Ortigas, Philippines iSWerk Full time ₱2,400,000 - ₱3,200,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for an experienced Country Manager to lead end-to-end operations, elevate manufacturing performance, and drive strategic growth. You will oversee production, quality, engineering, supply chain, and people operations while building a culture of excellence....

  • Forecasting Manager

    5 hours ago

    Ortigas, Philippines iSWerk Full time ₱1,200,000 - ₱1,440,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Forecasting Manager to lead assessments, workshops, and process improvement projects that enhance client operations. You'll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior stakeholders....