Workforce Manager

4 hours ago

Ortigas Metro Manila, Philippines Symbos CX Full time $100,000 - $120,000 per year

At Symbos, we're redefining what's possible in workforce solutions. We believe in collaboration, creativity, and delivering exceptional outcomes for our clients. If you're passionate about driving efficiency and leading high-performing teams, this is your opportunity to make a real impact.

As Manager – Workforce Optimisation, you'll lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. Your mission? Ensure our operations run seamlessly, with the right people in the right place at the right time.

You'll shape strategies, anticipate resource needs, and partner with leaders to align workforce capacity with business goals. This is a role for a strategic thinker who thrives on data-driven decisions and loves building engaged, high-performing teams.

What You'll Do

  • Design and implement workforce strategies that drive business success.

  • Analyse data to forecast demand and optimise staffing solutions.

  • Collaborate with operational leaders to meet KPIs and service targets.

  • Lead initiatives to improve scheduling efficiency and resource utilisation.

  • Oversee rostering systems and champion continuous improvement.

  • Inspire and develop your team to achieve exceptional results.

What We're Looking For

  • Proven experience in workforce planning and scheduling.

  • Strong leadership skills with a track record of building high-performing teams.

  • Expertise in workflow technologies and contact centre operations.

  • Strategic thinker with exceptional analytical and communication skills.

  • Ability to influence, negotiate, and foster strong stakeholder relationships.

  • Proven track record in managing complex IT projects and delivering results.

  • Advanced problem-solving and analytical skills.

  • Excellent communication and collaboration abilities.

  • Strong documentation and report-writing skills.

  • A customer-first mindset with the ability to show empathy and adaptability

We're more than a workplace—we're a community driven by values.

At Symbos, you'll have the freedom to innovate, the support to grow, and the opportunity to make a difference.

Ready to lead the future of workforce optimisation? 

Apply now and be part of something exceptional.

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