Workforce Manager

5 hours ago

Manila, National Capital Region, Philippines Recoveriescorp Full time ₱1,800,000 - ₱4,540,000 per year

  • 493418

  • Manila, Metro Manila, Philippines

  • Full-time

At Symbos, we're redefining what's possible in workforce solutions. We believe in collaboration, creativity, and delivering exceptional outcomes for our clients. If you're passionate about driving efficiency and leading high-performing teams, this is your opportunity to make a real impact.

As Manager – Workforce Optimisation, you'll lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. Your mission? Ensure our operations run seamlessly, with the right people in the right place at the right time.

You'll shape strategies, anticipate resource needs, and partner with leaders to align workforce capacity with business goals. This is a role for a strategic thinker who thrives on data-driven decisions and loves building engaged, high-performing teams.

What You'll Do

  • Design and implement workforce strategies that drive business success.

  • Analyse data to forecast demand and optimise staffing solutions.

  • Collaborate with operational leaders to meet KPIs and service targets.

  • Lead initiatives to improve scheduling efficiency and resource utilisation.

  • Oversee rostering systems and champion continuous improvement.

  • Inspire and develop your team to achieve exceptional results.

What We're Looking For

  • Proven experience in workforce planning and scheduling.

  • Strong leadership skills with a track record of building high-performing teams.

  • Expertise in workflow technologies and contact centre operations.

  • Strategic thinker with exceptional analytical and communication skills.

  • Ability to influence, negotiate, and foster strong stakeholder relationships.

  • Proven track record in managing complex IT projects and delivering results.

  • Advanced problem-solving and analytical skills.

  • Excellent communication and collaboration abilities.

  • Strong documentation and report-writing skills.

  • A customer-first mindset with the ability to show empathy and adaptability

We're more than a workplace—we're a community driven by values.

At Symbos, you'll have the freedom to innovate, the support to grow, and the opportunity to make a difference.

Ready to lead the future of workforce optimisation?

Apply now and be part of something exceptional.

  • Workforce Manager

    3 hours ago

    Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per year

    Were seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...

  • Workforce Management Supervisor

    4 hours ago

    Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...

  • Workforce Management Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per year

    JOB DESCRIPTIONIf you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center contact centers.As a Workforce Analyst in Payments, you will be...

  • Workforce Supervisor

    4 hours ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Workforce Analyst

    5 hours ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱120,000 - ₱300,000 per year

    493433Manila, Metro Manila, PhilippinesFull-timeOptimise call centre operations and drive efficiency with Symbos.Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis, system management, and process improvement in a contact centre environment, this is your chance to make a real...

  • Workforce Team Leader

    3 hours ago

    Manila, National Capital Region, Philippines Asw Full time $3,600 - $6,000 per year

    Job DescriptionBuild your career with Australia's leading workers' compensation partner, with over 110 years of service, supporting millions of workers and employers while managing over $100B in claims across Australia.  The OpportunityStep into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting,...

  • Workforce Team Leader

    2 hours ago

    Manila, National Capital Region, Philippines ASW Full time ₱1,000,000 - ₱1,807,000 per year

    Job Description Build your career with Australia's leading workers' compensation partner, with over 110 years of service, supporting millions of workers and employers while managing over $100B in claims across Australia.The OpportunityStep into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting,...

  • BPO Workforce Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Crescendo Full time ₱400,000 - ₱800,000 per year

    Role DetailsType of Support:Workforce ManagementContract Duration:TemporaryWork Type and Location:Hybrid, Taguig or CubaoExpected Start Date:ASAPAbout UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and...

  • BPO Workforce Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱400,000 - ₱800,000 per year

    Role DetailsType of Support: Workforce ManagementContract Duration: TemporaryWork Type and Location: Hybrid, Taguig or CubaoExpected Start Date: ASAPAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale...

  • BPO Workforce Management Specialist

    4 hours ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱40,000 - ₱80,000 per year

    Role DetailsType of Support: Workforce ManagementContract Duration: Full TimeTraining Schedule: Open to shifting schedules (subject to business requirements)Production Schedule: Open to shifting schedules (subject to business requirements)Work Type and Location: Hybrid, Metro ManilaExpected Start Date: ASAPAbout UsCrescendo represents peak CX performance...