Sales Operations Supervisor – Order Management

2 weeks ago

Taguig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time ₱900,000 - ₱1,200,000 per year

Position Overview:

The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and sales support operations.

Key Responsibilities:

  • Supervise and coordinate the daily activities of the sales operations team focused on order management and Salesforce approvals.
  • Manage the end-to-end order lifecycle, ensuring accuracy, compliance, and timely processing of orders in Salesforce.
  • Oversee Salesforce approval workflows, ensuring all sales approvals are processed efficiently and according to client guidelines.
  • Collaborate with sales, finance, and customer success teams to resolve order discrepancies and approval issues.
  • Monitor and report key performance indicators (KPIs) related to order management and approval processing.
  • Provide training and mentorship to team members on Salesforce best practices and order management procedures.
  • Continuously identify process improvements and implement solutions to increase operational efficiency.
  • Ensure data accuracy and integrity in Salesforce and related systems.
  • Handle escalations related to order approvals and process exceptions.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, IT, or related field preferred.
  • At least 3 years of experience in sales operations or order management within a BPO or SaaS environment.
  • Strong expertise in Salesforce CRM, particularly in managing order and approval processes.
  • Proven supervisory or team lead experience.
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to work effectively with cross-functional teams and handle escalations.
  • Detail-oriented with strong analytical skills.

Preferred Skills:

  • Experience supporting SaaS sales or subscription-based products.
  • Familiarity with BPO operational standards and client management.
  • Knowledge of sales cycle and approval processes relevant to SaaS.

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