Sales Support and Order Management

6 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary

We're looking for a proactive and detail-oriented Sales Support Specialist to manage both assigned and new business within our Technology Sourcing (IT Procurement) pillar. You'll play a key role in driving profitability through accurate quotations, strategic vendor negotiations, and exceptional customer service.

Key Responsibilities

Quotation & Order Management

  • Prepare accurate, margin-optimized quotations within SLA using ERP tools.
  • Ensure deal registrations are secured and properly incorporated into quotes.
  • Collaborate with Sales Administration to process client purchase orders efficiently.

Vendor & Client Engagement

  • Negotiate with vendors and distributors to secure best pricing and maximize margins.
  • Maintain strong relationships with key decision-makers across assigned accounts.
  • Stay updated on vendor activity, new product releases, and pricing trends.

Sales Growth & Forecasting

  • Manage weekly forecasts and pipeline to support sales growth.
  • Own and update client buffer stock accounts and backorder reports.
  • Ensure timely shipment and invoicing of backorders.

Cross-Functional Collaboration

  • Work closely with Finance, Logistics, Warehouse, and Sales Admin teams to resolve queries and ensure smooth operations.
  • Support Finance in managing overdue invoices and collections.

Continuous Improvement

  • Monitor vendor performance (price, delivery speed, service quality).
  • Address and resolve issues to uphold service excellence.
  • Stay informed on IT product specifications and procurement trends.

Compliance & Performance

  • Meet personal KPIs and gross profit targets consistently.
  • Adhere to company policies and procedures.
  • Take on additional duties as assigned by Senior Management.

Technical Skills

  • Proficient in Microsoft Office Suite (Outlook, Excel, Word).
  • Strong data entry and ERP (Microsoft Dynamics AX) skills.
  • Deep understanding of IT products and services.
  • Skilled in negotiation and influencing outcomes.

Qualifications & Attributes

Experience

  • 3–5 years in operations, customer service, or administrative roles (preferred).
  • Proven success in managing and enhancing customer relationships.

Education

  • Tertiary education preferred.

Personal Traits

  • Exceptionally organized with keen attention to detail.
  • Strong work ethic and a results-driven mindset.
  • Professional presentation and communication skills.
  • Passionate about customer service and solution-oriented thinking.
  • Commercially aware with an entrepreneurial attitude.
phhiring #salessupportspecialist #ITproducts #salesadministrator #organize #entrepreneurialattitude #salesadmin

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