Order Management Specialist

2 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱70,000 - ₱120,000 per year
We're Hiring: Order Management Specialist

Do you have a sharp eye for detail, strong organizational skills, and a passion for ensuring customer satisfaction? We're looking for an Order Management Specialist to be the backbone of our order-to-delivery process. In this role, you will manage every step of the order lifecycle, ensuring smooth transactions, timely delivery, and exceptional service to our valued customers.


Key Responsibilities

Order Processing

· Review and process customer purchase orders with accuracy and efficiency.

· Verify order details, including product specifications, pricing, payment terms, and stock availability.

· Enter, update, and track orders in the system to ensure transparency and accuracy at all times.

Customer Communication

· Serve as the first point of contact for clients regarding their orders.

· Confirm orders, delivery schedules, and proactively inform customers of any changes or potential delays.

· Address and resolve customer inquiries related to orders, shipments, and after-sales support with professionalism and care.

Cross-Department Coordination

· Work closely with Sales, Logistics, and Warehouse teams to guarantee timely and accurate order fulfillment.

· Coordinate with the Finance team to validate payment terms, resolve billing issues, and secure credit approvals.

Order Tracking and Reporting

· Monitor the progress of all orders to ensure deadlines and commitments are met.

· Generate reports analyzing order trends, delivery performance, and customer satisfaction for management review.

Problem Resolution

· Proactively identify and resolve issues such as order discrepancies, shipping delays, or inventory shortages.

· Escalate complex problems to the appropriate departments or management for quick resolution.

Documentation and Compliance

· Maintain accurate, well-organized records of purchase orders, invoices, delivery notes, and confirmations.

· Ensure compliance with company policies, quality standards, and internal procedures at all times.

Process Improvement

· Spot inefficiencies and recommend improvements to optimize order processing workflows.

· Participate in the adoption and implementation of new tools, systems, or processes to enhance order management efficiency.


Qualifications

Graduate of Business Administration course or related field.

At least 3 years of proven experience in order management, customer service, or sales operations.

Strong computer skills, including proficiency in Microsoft Office and ERP systems.

Excellent communication, coordination, and problem-solving abilities.

Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.

Team player with a customer-first mindset.

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