Order Management Specialist

1 week ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱104,000 - ₱130,878 per year

Job Overview:

  • Midshift (EMEA working hours)
  • WFH setup
  • Has order management experience preferably in SaaS environment

The main responsibilities of a ORDER MANAGEMENT SPECIALIST include:

  • Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
  • Manage subscription order fulfillment utilizing Zuora including activation and billings
  • Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
  • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
  • As a subject matter expert for all order management and fulfillment related tasks
  • Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
  • Work closely with internal groups to identify and execute on efficiency gains
  • Create and maintain process documentation for order fulfillment policies and procedures
  • Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management
  • Ability to work EMEA & occasional US hours
  • Ability to work weekends during Month End, Quarter End and Year End Financial Close

To apply, you must be an expert on the following requirements:

  • 3+ years related experience, preferably in a SaaS environment
  • Strong business acumen and understanding of sales process (bookings, billings and reporting)
  • Solid organizational skills with the ability to manage priorities and execute in a fact-paced environment with attention to detail
  • Team player and effective communicator with all levels of order management and cross functional organizations
  • Should have a high degree of self-awareness and professional maturity
  • Team-oriented, with shown ability to work cross-functionally
  • Proven self-starter with demonstrated ability to take initiative
  • Ability to hold oneself and others accountable and keep initiatives on track
  • Experience with Zuora and Salesforce a big plus
  • Experience on Business/Data Analysis, IT Software Development Lifecycle Management & UAT Testing is a big plus

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