Regional Order Processing Manager

7 days ago

Taguig, National Capital Region, Philippines DKSH Full time

Job Summary
We are seeking a dynamic and experienced Manager, Regional Order Management to lead, regionalize and scale our order management operations. This is a Group-level role with high visibility, offering the opportunity to shape the function from the ground up, influence cross-market practices, and build the team as the function potentially grow in the future. This role is ideal for a strategic leader with a proven track record in setting up and operationalizing order processing centers—including designing processes, implementing systems, establishing standards, and building high-performing teams.

*General Responsibilities
Order Processing Operations*

  • Oversee end-to-end order processing activities to ensure accuracy, timeliness, and compliance across the region.
  • Monitor KPIs and service levels and implement corrective actions as needed.
  • Collaborate cross-functionally with Sales, Finance, Supply Chain, and Customer Service and external stakeholders.

Center Setup & Optimization

  • Spearhead the setup of the centralized, regional order processing center, including:
  • Designing and documenting workflows and SOPs.
  • Selecting and implementing order management systems/tools.
  • Recruiting and onboarding team members.
  • Establishing governance, controls, and quality standards.
  • Being accountable for KPIs showing cost-effectiveness and order processing efficiency

Process Improvement & Systems Integration

  • Identify and drive process enhancements to improve efficiency and scalability.
  • Partner with IT and other stakeholders to integrate systems and automate workflows.
  • Ensure compliance with internal policies and external regulations.

Leadership & Team Management

  • Build, lead, mentor, and develop a team of 10 order processing specialists.
  • Foster a culture of accountability, continuous improvement, and customer-centricity.
  • Manage and support internal stakeholders and communication channels to deliver best in class order processing capabilities
  • Set clear performance goals and key success metrics and conduct regular reviews.

Functional Skills And Knowledge

  • Minimum 10 years of experience in order processing or operations, with at least 3 years in a managerial role.
  • Experience in a regional role
  • Demonstrated success in starting up and scaling order processing functions in a B2B Environment.
  • Strong knowledge of ERP systems (preferably SAP) and order management platforms.
  • Knowledge of CRM or Service Management Tools is an advantage
  • Excellent leadership, communication, and stakeholder management skills.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  • Ability to thrive in a fast-paced, evolving environment.

Education
Bachelor's degree in Business, Operations, Supply Chain, or related field.

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