Merchant Relations Specialist

3 hours ago

Bonifacio Global Metro Manila, Philippines Asticom Technology Inc Full time ₱50,000 - ₱90,000 per year

  • Contract Management

  • Oversee the full contract lifecycle of clients, including third-party reseller partners to ensure accuracy and compliance;

  • Manage invoicing processes, ensuring timely and correct billing for clients;
  • Proactively engaging with Business Development Specialists for contract renewals;Coordinate pre-terminations, ensuring smooth contract closures, if applicable;
  • Facilitate upgrades and downgrades with the Business Development team, aligning with client needs and internal policies;
  • Manage requests for payments, ensuring timely and correct settlements with third-party reseller partners;
  • Proactively engaging with Partnership Managers for contract renewals;
  • Facilitate changes in commercial and/or payment terms with the Partnership Managers;

  • Client-Facing Document Gathering

  • Collect, verify, and maintain necessary contractual and financial documents from clients;

  • Act as the primary liaison for clients during the document submission process;
  • Ensure all required paperwork is received and filed in compliance with company standards. This requires coordination with Operations;

  • Revenue and Accruals Tracking

  • Together with Finance and Business Development, you will monitor and track revenue streams, ensuring alignment with contractual agreements;

  • Together with the Partnership Team, you will monitor and track Cost of Goods Sold, ensuring alignment with contractual agreements;
  • Oversee accruals, both revenue and expenses, ensuring financial records reflect accurate Net Sales Revenue recognition;
  • Work closely with finance teams to provide accurate reports and insights;

  • Governance Department Representation

  • Serve as a representative for Governance matters, ensuring compliance with internal policies and external regulations;

  • Support audits and internal reviews by providing necessary contract and revenue data;

    and Implement best practices for risk management and financial compliance.

Basic Qualifications:

  • Academic Background: Bachelor's Degree in Business, Marketing, Commerce, Communication, or a related field
  • Relevant Work Experience: Minimum of two (2) years of experience in merchant relations, account management, or a similar role within the e-commerce or retail industry.

  • Skills & Knowledge:

  • Develop comprehensive reports and presentations for management that highlight key insights, oversee contract management, and provide strategic recommendations.

  • Proficiency in using Customer Relationship Management (CRM) software and sales tools, as well as Microsoft and Google Workspace tools.
  • Frequent travel throughout Metro Manila is necessary, with in-office attendance expected two to three times per week.
  • SaaS (Software as a Service) Platforms with a focus on B2B or B2C application
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical skills with an aptitude for data-driven decision-making.

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