Commercial and Merchant KYC

Commercial and Merchant KYC (Know Your Customer)

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Are you up for the next challenge in your career? If you are competitive and driven, passionate about world affairs and its capability to shape and safeguard the financial world: this challenging role in a world-class global brand might just be what you're looking for.

This dynamic role will give you the opportunity to be part of a dedicated team responsible for contacting existing customers to complete the Know-Your-Customer (KYC) requirements as KYC Outbound Specialist. This team will play a critical role in supporting global KYC initiatives in multiple business units, Commercial and Merchant, across regions by conducting proactive outreach, guiding customers through data/document submission, and ensuring compliance with regulatory obligations. KYC is a critical business function to protect Amex and our customers from AML and Fraud risks. Key qualifications include excellent communication skills, critical thinking, attention to details, and ability to work with various digital tools to manage customer information and facilitate verification processes.

We are looking for a dynamic team player who has a keen eye for detail with an aptitude for talking to authorized personals, representing our small businesses and corporate companies customers & clients, along with our merchants.

Key Responsibilities:

• Engage our Commercial and Merchant customers, through outbound calls, to request and collect required Know-Your-Customer (KYC)/Anti-Money Laundering (AML) information and documentation.
• Clearly explain regulatory requirements and guide customers through secure submission of information.
• Accurately capture and record customer information in the appropriate systems, ensuring completeness and compliance.
• Follow established scripts, procedures, and escalation paths to ensure regulatory and customer experience standards are met.
• Address and resolve customer's concerns, objections, or issues that arise and escalate potential risks, suspicious activity, or complex cases to your leader.
• Ensure strict adherence to AML standards, data privacy, and confidentiality in all customer interactions.

Minimum Qualifications

• Experience in the financial or merchant services industry (preferably but not mandatory)
• Customer service background (B2B environment is an advantage)
• Proven ability to provide exceptional customer service
• Strong attention to detail and critical assessment
• Comfortable in engaging with high level officers of different organizations
• Excellent verbal and written communication skills, including ability to influence at all levels
• Drives results, gains personal satisfaction from achieving quality outcomes for the organization
• Ability to work under pressure in a dynamic team-work environment
• Creative problem-solving, critical thinking and ability to make sound judgement for informed decision-making
• AML/Know Your Customer knowledge preferred but not mandatory
• Holds a Bachelor's or Associate's degree(preferred)

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 MBPS internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).