Customer/Merchant Support Specialist

3 days ago

Metro Manila Philippines Fresh Prints Full time

About Intelligems Intelligems is a profit optimization platform that helps e‑commerce businesses succeed. We provide merchants with A/B testing and personalization tools to run experiments, understand their data, and price dynamically—tools that were previously only available to companies like Amazon and Uber. Currently, we support over 500 brands, process more than $4B of data, and have raised $4M in funding from Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi. The Role: Merchant Support Specialist We’re looking for a Customer/Merchant Support Specialist to help our e‑commerce clients understand, utilize, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience. Key Responsibilities Deliver a best‑in‑class customer experience by responding promptly to merchant inquiries. Troubleshoot technical issues, identify root causes, and offer solutions or escalations when needed. Become a product expert so you can answer questions quickly and accurately. Manage 20–30 open customer conversations at a time. Own follow‑ups and ensure all tickets are resolved in a timely manner. Collaborate with internal teams on escalated or complex issues. Spot trends in support issues and share insights with product, tech, and ops. Contribute to internal knowledge sharing (documentation, training, etc.). Qualifications Proven experience in merchant support, customer support, or a related role. Proven experience in e‑commerce, SaaS, or analytics. Excellent communication and problem‑solving skills. You love helping people and can think on your feet. Comfortable wearing many hats and juggling priorities. Ability to multitask, stay organized, and manage time effectively. Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus. Comfortable with providing weekend support. Culture & Values Put customers first – Be honest and transparent. Always act in the customer's best interest. Be helpful – Support teammates, customers, and partners with generosity and kindness. Strive for excellence – Commit to being world‑class at what you do. Build and develop a diverse, world‑class team – Hire the best and invest in feedback and growth. Have a perspective – Speak up when you disagree. Everyone is responsible for making us better. What's Offered Competitive salary and equity packages. Flexible vacation and PTO. #J-18808-Ljbffr

  • Customer/Merchant Support Specialist

    1 week ago

    , Metro Manila, Philippines Fresh Prints Full time

    About Intelligems Intelligems is a profit optimization platform that helps e-commerce businesses succeed by providing merchants with A/B testing and personalization tools to run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber. We're currently working with over 500...

  • Customer/Merchant Support Specialist

    2 weeks ago

    The Philippines (Remote) Fresh Prints Full time ₱300,000 - ₱600,000 per year

    About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus...

  • Merchant Support Specialist

    1 week ago

    Eastern Manila District, Philippines Fresh Prints Full time

    Overview Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with most of our team based in India and the Philippines. Frontier helps companies build full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. If you apply and are accepted, we screen...

  • Merchant Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...

  • Merchant Onboarding Specialist

    1 week ago

    , , Philippines Payment Solutions Pte Ltd Full time

    About HitPay HitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...

  • Merchant Support Specialist/Lead

    4 weeks ago

    , , Philippines Maya Full time

    Location: Maya Mandaluyong, National Capital Region, Philippines Overview Optimization of merchant support aftersales processes. In-charge of special handling/support for key accounts/regional key accounts. Oversees team of post-sales associates / project staffs. What you will be doing Identify and address gaps in post-sales processes. Process...

  • Merchant Onboarding Specialist

    3 days ago

    Manila, National Capital Region, Philippines HitPay Full time ₱900,000 - ₱1,200,000 per year

    About HitPayHitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...

  • Customer Support Specialist

    4 weeks ago

    , , Philippines Razer Inc. Full time

    Customer Support Specialist page is loaded## Customer Support Specialistlocations: One Park Drive Building (Philippines)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an...

  • Merchant Marketing Manager

    3 weeks ago

    , Metro Manila, Philippines BillEase Full time

    About Us Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a...

  • Merchant Onboarding Manager

    2 weeks ago

    , Metro Manila, Philippines StoreHub Full time

    Are you driven, results-oriented and a team player? With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...