Merchant Services Specialist/Lead

1 week ago

Manila, National Capital Region, Philippines Maya Full time ₱1,200,000 - ₱3,600,000 per year

Business Analytics & Merchant Services

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be
Bolder for Better.
Description
Overview:

  • Optimization of merchant support aftersales processes.
  • Merchant Comms Management.
  • In-charge of special handling/support for key accounts/regional key accounts.
  • Oversees team of post-sales associates / project staffs.
  • Transactional & Settlement aftersales concerns fulfillment.

What You Will Be Doing

  • Identify and address gaps in post-sales processes.

  • Process reviews/recommendations and automation focusing on resolution of transaction processing and settlement crediting related issues.

  • Documentation of aftersales processes.

  • Maintain and regularly update Playbook /Operating Manual/Knowledge Base consolidating transaction processing/settlement processes.

  • Merchant Comms Management (Scheduled and One-time sending).

  • Manage schedule of sending of spiels/advisories for sending to merchants

  • Oversees Merchant Services post-sales team that delivers: Transactional and Settlement Aftersales Concerns fulfillment

  • Will be focusing on major concerns of key accounts which require more focus and attention.

  • Coordination with internal support units (Tech, Ops, Finance/Treasury, Product, Merchant Aftersales Support Team, etc) to ensure aftersales requirements are met within SLA.
  • Ensure delivery of merchant's other requests and requirements such as filing of EWT, force posting of voided/expired transactions, settlement report availability, collection and payment of misrouted settlements, etc..
  • Escalate, monitor and help in resolution of issues/delays affecting processing of transactions and settlements of merchants).

What We Are Looking For

  • At least 5 years work experience preferably in payments acquiring industry.

  • Knowledge and understanding of internal processes:

  • transaction success/decline drivers

  • merchant transaction and settlement flow
  • customer care

About Us
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today's generation of money makers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that's more inclusive, transparent, and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.

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