Application Development Support

7 days ago

Paranaque City, Calabarzon, Philippines Straive Full time ₱900,000 - ₱1,200,000 per year

APPLICATION SUPPORT SPECIALIST

Hybrid (3x office; 2x WFH) | BGC | Night Shift

Key Responsibilities:

  • Ensure smooth business application service operations by resolving issues in a timely manner.
  • Facilitate smooth transition of application features from development to production environments.
  • Actively develop continuous improvement initiatives and optimization of business application service operations.
  • Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
  • Effectively communicate to stakeholders as part of incident/problem management.
  • Manage escalations related to operational topics.

Required Skills and Experience:

  • Proficient in working on relational databases (preferably Microsoft SQL Server)
  • Experience in cloud services, preferably AWS
  • Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
  • Knowledge in programming languages, Java and Python is a plus
  • Experience with incident and problem management
  • Experience in using ServiceNow, Jira, Confluence, or other similar tools
  • Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
  • Strong in agile delivery, with release management experience and engineering exposure
  • Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.

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