Officer - Application Support Services

1 week ago

Paranaque City, Calabarzon, Philippines Okada Manila Full time ₱1,200,000 - ₱2,400,000 per year

I. BASIC PURPOSE / JOB BRIEF:

Provides day-to-day support to oversee the efficient running of the company's computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company's expert in the functionality of our corporate software applications as well as supports the Business, & IT Support Services in terms of service delivery, development, policy advice, and formulation.

II. MAJOR RESPONSIBILITIES AND DUTIES:

  • Troubleshooting Incidents of mission critical IT Application software and provides quick fix to restore application system availability for business operations.
  • Investigate reported issues and problems with software applications, diagnose root causes and provides permanent fix. Responsible for identifying known errors and problem trends and for finding permanent solutions.
  • Collaborate with other IT teams to resolve complex technical issues and escalate when necessary.
  • Create documentation of support processes, system configurations, and troubleshooting steps to define application support standards (SOP's).
  • Provides Support on projects to keep Application software stability and make sure they are hosted on the latest supported platforms.
  • To maintain the application access provision, including account maintenance, access role/matrix updates and account terminations.
  • Close coordination with third party solution provider / vendor on the timelines and delivery dates of solutions and enhancements/bug fixes.
  • Assist with on-boarding of new business applications, analyze the requirements of end users, and then test integrated applications.
  • To assist users of the company's software applications by providing expert knowledge of the software used.
  • To install software upgrades and ensure that the company's systems are maintained and fit for purpose.
  • To act as the application adviser/ subject matter expert / problem solver in respect of corporate applications and advise the Line Manager of best ways to maximize the usage of applications.
  • To keep in touch with current practice, security, changes in legislation, identify future trends and ensure users and own skill levels are maintained.

III. JOB SPECIFICATIONS:

Educational Requirement:

  • Bachelor's Degree in Information Technology or Computer Science, or any related field preferred.
  • ITIL Certification is an advantage
  • 3 years and above experience in Application Support and/or IT.

Experience Requirements:

  • Production Support for multiple Application software.

Skills and Attributes:

  • Technical Skills
  • Strong knowledge of SQL Databases/SQL scripting, Windows and/or Unix/Linux operating systems, troubleshooting methodologies, and system integration principles.
  • Basic working knowledge on Network and Application Infrastructure/Architecture.

Other Qualifications:

  • Strong Organizational Skills.
  • Excellent verbal and written communication and interpersonal skills across all levels.
  • Ability to manage multiple parallel activities and set priorities.
  • Ability to work and collaborate across multiple team in an organization.

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