
IT Support
7 days ago
- Provide 1st and 2nd level application support for internal systems
- Receive, log, and resolve issues raised by end-users via ticketing system, email, or phone
- Perform root cause analysis and escalate issues to developers when needed
- Conduct user acceptance testing (UAT) support during deployments or upgrades
- Document issues, resolutions, and known errors in a knowledge base
- Coordinate with system developers, QA testers, and infra team to resolve application-related concerns
- Assist in training and orientation of users on new system functionalities
- Monitor system performance, logs, and scheduled jobs for errors or failures
- Support rollout and implementation of new systems or modules across branches
QUALIFICATIONS:
- At least 2 years of experience in Application/System Support
- Familiarity with HR, Payroll, Ordering, or Inventory systems
- Strong knowledge of incident management and ticketing systems
- Knowledge in SQL and basic database troubleshooting
- Familiar with system workflows and application troubleshooting
- Strong analytical and problem-solving skills
- Good communication skills to interact with end-users and technical teams
- Ability to work under pressure and handle multiple tickets/issues
- Flexible to work on shifting schedules or extended hours during critical incidents
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