
Application Support Specialist
4 days ago
We're looking for enthusiastic and tech-savvy individuals to join our team as Application Support Specialists. This is a great opportunity for recent graduates or entry-level professionals to grow their careers in IT support.
Responsibilities:
- Provide excellent customer support by helping users with our software products and systems.
- Assist in resolving system issues quickly to avoid disruption in day-to-day operations.
- Escalate recurring or complex issues to Level 2 support for further investigation.
- Collaborate with the engineering and support teams to track and manage incidents from start to finish.
- Help create and update user guides, FAQs, and documentation for common issues.
- Communicate technical information clearly and simply to non-technical users.
- Support the team in handling critical incidents and ensuring timely resolution.
- Perform other IT-related tasks as assigned by your team leader.
Requirements:
- A Bachelor's degree in Computer Science, Information Technology, or any related field (fresh graduates are welcome to apply).
- Strong interest in IT support and willingness to learn technical concepts.
- Good communication skills, both written and verbal.
- A team player with a proactive attitude and the ability to work independently.
- Willing to work on shifting schedules, including evenings and weekends if needed.
- Detail-oriented, logical thinker, and eager to solve problems.
- Must be willing to work onsite at Marcos Highway, Antipolo City.
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