Application Support Specialist

19 hours ago

Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time $104,000 - $130,878 per year

We're looking for enthusiastic and tech-savvy individuals to join our team as Application Support Specialists. This is a great opportunity for recent graduates or entry-level professionals to grow their careers in IT support.

Responsibilities:

  • Provide excellent customer support by helping users with our software products and systems.
  • Assist in resolving system issues quickly to avoid disruption in day-to-day operations.
  • Escalate recurring or complex issues to Level 2 support for further investigation.
  • Collaborate with the engineering and support teams to track and manage incidents from start to finish.
  • Help create and update user guides, FAQs, and documentation for common issues.
  • Communicate technical information clearly and simply to non-technical users.
  • Support the team in handling critical incidents and ensuring timely resolution.
  • Perform other IT-related tasks as assigned by your team leader.

Requirements:

  • A Bachelor's degree in Computer Science, Information Technology, or any related field (fresh graduates are welcome to apply).
  • Strong interest in IT support and willingness to learn technical concepts.
  • Good communication skills, both written and verbal.
  • A team player with a proactive attitude and the ability to work independently.
  • Willing to work on shifting schedules, including evenings and weekends if needed.
  • Detail-oriented, logical thinker, and eager to solve problems.
  • Must be willing to work onsite at Marcos Highway, Antipolo City.

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