IT Support

4 days ago


Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱250,000 - ₱450,000 per year
  • Provide 1st and 2nd level application support for internal systems
  • Receive, log, and resolve issues raised by end-users via ticketing system, email, or phone
  • Perform root cause analysis and escalate issues to developers when needed
  • Conduct user acceptance testing (UAT) support during deployments or upgrades
  • Document issues, resolutions, and known errors in a knowledge base
  • Coordinate with system developers, QA testers, and infra team to resolve application-related concerns
  • Assist in training and orientation of users on new system functionalities
  • Monitor system performance, logs, and scheduled jobs for errors or failures
  • Support rollout and implementation of new systems or modules across branches

QUALIFICATIONS:

  • At least 2 years of experience in Application/System Support
  • Must be willing to work onsite from Monday to Saturday in our Paranaque Office
  • Familiarity with HR, Payroll, Ordering, or Inventory systems
  • Strong knowledge of incident management and ticketing systems
  • Knowledge in SQL and basic database troubleshooting
  • Familiar with system workflows and application troubleshooting
  • Strong analytical and problem-solving skills
  • Good communication skills to interact with end-users and technical teams
  • Ability to work under pressure and handle multiple tickets/issues
  • Flexible to work on shifting schedules or extended hours during critical incidents

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance

Work Location: In person



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