Technical Support

5 days ago

Makati City, National Capital Region, Philippines Apollo Global Corporation Full time ₱216,000 per year

Job Descriptions

  • Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
  • Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
  • Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
  • Escalate issues that are beyond the scope of support to the proper level of support
  • Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
  • Actively monitor ticket assignment/s for timely resolution;
  • Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
  • Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
  • Demonstrate professionalism while handling inquiries or complaints of the customers;
  • Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
  • Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

  • Bachelor's degree in Science, Technology, Engineering, and other related courses.
  • Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
  • Strong interpersonal skills and can work under pressure;
  • Ability to learn and adapt quickly.
  • Ability to multi-task and function as a generalist;
  • Proficiency in troubleshooting Personal Computers
  • Basic understanding of Information Technology Networking Devices;
  • Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
  • Able and amenable to travel to client sites.
  • Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Expected Start Date: 10/15/2025

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