
Technical Support
3 days ago
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Strong knowledge of Windows, macOS, Linux, and UNIX operating systems
- Experience with troubleshooting hardware and software issues (PCs, printers, peripherals, videoconferencing devices)
- Familiarity with Active Directory (AD) (user account management, group policies)
- Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
- Proficient in networking fundamentals and troubleshooting
- Knowledgeable in Cloud Computing platforms and services
- Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
- Experience with Project Management/ticketing systems (e.g., Jira)
- Strong problem-solving and analytical skills
- Excellent oral and written communication skills (able to explain technical issues to non-technical users)
- Patience and a customer-service-oriented mindset
- Ability to work independently and as part of a team
- Good time-management and multitasking skills
- Must be trainable and willing to learn
- Willing to work overtime as needed (beyond 8 hours or on weekends)
- Has a good command of the English language
- Quick learner, especially with new technologies and tools
- 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
- Experience working in corporate IT environments
- Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus
- Hands-on experience with UNIX-based systems
Industry certifications such as (a plus but not required):
CompTIA A+ (hardware/software troubleshooting)
- CompTIA Network+ (networking basics)
- CompTIA Security+ (basic cybersecurity knowledge)
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
- Cloud Computing
- Install, configure, and maintain user workstations
- Troubleshoot user-reported issues
- Regular monitoring of network infrastructure and bandwidth
- Monitor and manage subscriptions and licenses for purchase or renewal
- Maintain software application inventory and license tracking
- Maintain IT asset and software inventory
- Monitor system performance, logs, and potential security threats
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