Technical Support Officer

12 hours ago

Makati City, National Capital Region, Philippines Hariphil Asia Resources, Inc. Full time ₱900,000 - ₱1,200,000 per year

The Technical Support Officer is a highly skilled product and service expert responsible for providing advanced technical solutions, quality assurance insights, and repair strategy support to the dealership network. The role ensures that technical concerns are resolved efficiently and accurately, while also driving defect trend analysis, recall/campaign compliance, and readiness for advanced vehicle technologies (including EVs and PHEVs). This position also plays a key role in ensuring workshop teams are well-equipped with updated diagnostic knowledge and tools.

About the opportunity

  • Provide remote and on-site support to dealership technicians in diagnosing and resolving advanced technical issues
  • Monitor recurring technical concerns across models and VINs, prepare defect trend reports, and escalate to regional teams when needed.
  • Lead the implementation and compliance tracking of all technical bulletins, campaigns, and recalls.
  • Ensure Right First Time (RFT) repair rates are sustained and recommend methods to avoid repeat repairs.
  • Conduct quality checks on high-value or safety-related repairs.
  • Serve as the local expert on EV and hybrid system diagnosis, BMS Management, and HV Safety protocols.
  • Creative and distribute internal technical newsletters, bulletins, and best practice guides.
  • Provide coaching and technical workshops for dealership technicians and frontliners.
  • Maintain close collaboration with Regional Technical Teams for case management and product feedback.
  • Analyze warranty trends and ensure repair methods are in line with policy compliance and cost-efficiency.

Qualifications

  • Graduate of a Bachelor's Degree in Mechanical or Automotive Engineering, or any related technical discipline
  • at least 3 years of work experience in advanced automotive technicalincluding diagnostics, technical case resolution, and field support
  • Willing to travel to conduct technical support when needed
  • Strong automotive technical knowledge across multiple vehicle systems
  • Automotive Technical Certifications are highly desirable

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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