Technical Support Representative

2 hours ago


Makati City, National Capital Region, Philippines Payreto Full time ₱200,000 - ₱400,000 per year

WHAT WE OFFER

  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance
  • 15,000 PHP Signing Bonus

POSITION OVERVIEW

The core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.

Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.

WHAT WILL YOU DO?

  • Provide technical support via phone, chat, and/or email for an online payment account for their high-value clients in a 24/7 environment.
  • Installing and maintaining Point of Sale systems, software and interfaces
  • Solid experience with troubleshooting POS hardware and terminal software, network and communication problems
  • Performing API Testing via client test tools eg Postman,
  • Running / executing Python scripts
  • Able to review API documentation (internal + external) and test APIs
  • Solving hardware, software, network, and communication problems in POS systems and related applications

Shift Schedule

  • Shifting Schedule depending on business needs.
  • Willing to work onsite at least twice a week.


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