Vendor Support and HR Operations Specialist

1 hour ago

Makati City, National Capital Region, Philippines One CoreDev IT Inc. (CORE) Full time ₱30,000 - ₱60,000 per year

As a Vendor Support & HR Operations Specialist, you will serve as the primary point of contact for resolving vendor-related issues while also supporting HR sourcing and administrative projects. This role focuses on both vendor operations and internal people operations — ensuring smooth processes across payments, compliance, HR documentation, and workforce sourcing.

What You Will Do

Vendor Support Responsibilities

  • Process vendor payments, including cancellations, reimbursements, and issue resolutions.
  • Support vendor onboarding, ensuring agreements, system access, and training are completed.
  • Assist with contract compliance, including COI, MSA follow-ups, and eligibility verification.
  • Troubleshoot vendor system issues, providing technical assistance and liaising with internal teams.
  • Manage tax documentation and expense processing, ensuring accuracy and compliance.
  • Handle general vendor inquiries, triaging tickets and escalating as needed.

HR & Workforce Support Responsibilities

  • Assist with sourcing and recruiting W2 hires, including screening resumes, and potentially coordinating interviews.
  • Support HR administrative functions, including process management, onboarding documentation, and compliance forms.
  • Participate in HR projects and process improvements, such as workflow optimization, data audits & special projects.

How We Measure Success

  • You will be provided with comprehensive kanbans and ticketing systems to guide your priorities.

  • You'll be measured on key performance indicators to ensure operational efficiency, vendor satisfaction, and HR support effectiveness.

  • Response Time: How quickly you address incoming tickets, inquiries, and requests.

  • Resolution Time: Average time to fully resolve vendor or HR-related issues.
  • Vendor & Employee Satisfaction: Ensuring a positive experience for both vendors and internal staff through clear communication, timely support, and professionalism

What We Are Looking For

Basic Qualifications

  • Associate's degree in Business, Finance, or a related field.
  • 2+ years of experience in vendor support, accounts payable, or contract administration.
  • English fluency is required, along with excellent communication and interpersonal skills, with the ability to interact professionally with vendors, and other stakeholders
  • Excellent communication and interpersonal skills; professional with vendors and internal teams.
  • Strong organizational and multitasking skills with the ability to prioritize effectively.
  • Proficient in Google Sheets, Excel, CRM/ticketing systems, and HR software (ATS, HRIS preferred).
  • Detail-oriented with a structured approach to documentation and process management.
  • Ability to work independently and in a fast-paced, dynamic environment.

Preferred Qualifications

  • Experience in real estate investment, property management, or construction operations.
  • Direct vendor management experience in construction or trades.
  • Familiarity with HR processes, and compliance tracking.
  • Familiarity with contract management and compliance tracking.
  • Strong bias for candidates with financial / accounting aptitude / background

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