HR Advisor

What's the role

The HR Advisor is a member of the Latin America Operations team reporting to the Country Operations Team Leader. The role focuses on Excellent Employee Experience standards in performing local processes aligned with the principles of the data privacy, financial controls & data quality enabling the delivery of world class HR to the business.

What you'll be doing

The role of HR Advisor is to provide end to end HR Operations support to employees, line managers, local HR, and the larger HR Community. This includes, but is not limited to, the knowledge and execution of Global & Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People & Workday.

As general support of operations: the HR Advisor is accountable for, but not limited to:

• Management of cases according to established ways of working, including:
• Using Salesforce tool to log queries and updates, create tickets and ensure closure of tickets
• WIP management, keeping customers updated on the status of open cases
• Taking ownership of end-to-end processes
• Handing-off cases to other teams in HR Operations as required
• Dealing with third party service providers
• Meeting established KPIs and SLAs.
• Timely escalation of complex queries to Specialists and Policy teams; acting as a country or process focal point; liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required to resolve cases. Building partnerships within the larger HR Community by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
• Representing the team on various forums and effectively presenting team's perspective; actively participate in local and global projects.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids). Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches. Acting as a role model in applying work principles and processes, as well as when dealing with clients. Assisting less experienced colleagues with their complex daily operational issues. Knowledge sharing and organizing/delivering trainings for the team when needed.

What you bring

A solid understanding of how HR adds value to the business, support employees and team with process and systems expertise and knowledge of continuous improvement.

• Language skills of the business supported in LATAM
• Diagnostic and investigation skills.
• Problem solving and decision-making skills.
• Knowledge of local and global policies, and the associated processes
• Knowledge of HR systems including Shell People, Workday, and Salesforce
• Effectively manage multiple priorities, such as simultaneous operational issues and projects.
• Be able to proactively flag issues and make early interventions and recommendations.
• Strong focus on collaborative working with members of a variety of teams locally and globally.
• Learner Mindset: Curiosity to learn, grow yourself and learn from mistakes.
• Employee Centric and Service Excellence mindset.
• Ownership: End to end accountability for resolution.
• Commitment to create an environment where people can speak up openly in a safe environment.
• Contribute to the development and implementation of the Continuous Improvement framework in HR Operations.
• Able to identify process gaps/waste and recommend improvements to ensure that process tasks are operated efficiently and effectively.
• Collaboration with the broader HR community.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourage you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits package are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.