Service Delivery Manager

2 days ago

Mandaluyong City, National Capital Region, Philippines SYNETCOM Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

About the role

As the Service Delivery Manager at SYNETCOM Philippines, Inc., you will play a crucial role in ensuring the seamless delivery of IT services to our valued clients. This full-time position is based in Mandaluyong City, Metro Manila, and will involve overseeing the day-to-day operations of our service delivery team to meet and exceed client expectations.

What you'll be doing

  • Manage and coordinate the delivery of IT services to clients, including incident management, problem resolution, and service requests
  • Oversee the implementation of service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service quality
  • Lead and mentor the service delivery team, providing guidance, training, and performance feedback
  • Collaborate with cross-functional teams, such as project management and technical support, to ensure integrated and efficient service delivery
  • Identify and implement process improvements to enhance the overall service delivery experience
  • Provide regular reporting and analysis on service delivery performance to stakeholders
  • Foster strong relationships with clients and act as the primary point of contact for service-related inquiries and concerns

What we're looking for

  • Minimum 5 years of experience in a service delivery management role, preferably in the IT industry
  • Strong understanding of IT service management frameworks, such as ITIL, and their practical application
  • Excellent problem-solving and decision-making skills, with the ability to effectively manage multiple priorities and deadlines
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
  • Proven experience in leading and motivating teams to achieve service delivery objectives
  • Familiarity with project management methodologies and tools
  • Bachelor's degree in Information Technology, Computer Science, or a related field

What we offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Supportive and dynamic work environment
  • Work-life balance initiatives, including flexible working arrangements
  • Access to comprehensive healthcare and wellness programs

About us

SYNETCOM Philippines, Inc. is a leading provider of IT solutions and services, serving clients across various industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering tailored, high-quality solutions that enable our clients to achieve their business goals.

If you are passionate about driving service excellence and contributing to the success of a dynamic IT organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.

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