Senior Service Delivery Manager
3 days ago
This is a role for someone who leads by example—someone who sets the tone not only for operations, but for culture.
What You'll Do
- Manage and mentor a team of Service Delivery Team Leaders while indirectly supporting SRE teams across multiple customer environments.
- Align operations with customer goals to ensure consistent, high-quality service delivery.
- Foster a culture of trust, accountability, and continuous learning.
- Support SDLs in their growth, performance, and decision-making.
- Act as a trusted partner to customers—communicating value, resolving challenges, and co-creating solutions.
- Collaborate with cross-functional teams (Security, Automation, People Ops, etc.) to drive improvements and scale best practices.
What We're Looking For
- 8+ years
in service delivery, SRE, DevOps, or technical operations, with at least
3 years
managing team leads or people managers. - Strong understanding of SRE and IT operations concepts (SLIs/SLOs, incident response, infra automation).
- Proven success leading 24/7 or distributed teams.
- Excellent communication skills with the ability to convey clarity and empathy in high-stakes conversations.
- A strong track record in team building, leadership, and driving operational excellence.
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