Service Delivery Manager

2 days ago


Mandaluyong City, National Capital Region, Philippines 1dbb63f6-17b2-40e0-bd44-c35ac3d68e84 Full time ₱480,000 - ₱960,000 per year

URGENT HIRING IT SERVICE DELIVERY MANAGER

Mandaluyong City

Full-time | 9AM-6PM | Monday to Friday

Key Responsibilities:

Oversee end-to-end IT service delivery, ensuring SLA compliance and business alignment

Lead incident & problem management, ensuring timely resolution

Coordinate with internal teams & vendors for smooth service operations

Drive continuous service improvement and customer satisfaction

Handle vendor management, reporting, documentation, and change implementation

Qualifications:

Bachelor's in IT, Computer Science, or equivalent experience

ITIL Foundation Certified (v3 or v4)

1-4 years' experience in IT service delivery or IT support

Knowledge of ITSM tools (ServiceNow, Jira, BMC Remedy)

Familiarity with infrastructure, networking, cloud, and server management

Strong problem-solving, organizational, and communication skills

Job Type: Full-time

Pay: Php40, Php80,000.00 per month

Work Location: In person



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