Service Delivery Manager
2 days ago
URGENT HIRING IT SERVICE DELIVERY MANAGER
Mandaluyong City
Full-time | 9AM-6PM | Monday to Friday
Key Responsibilities:
Oversee end-to-end IT service delivery, ensuring SLA compliance and business alignment
Lead incident & problem management, ensuring timely resolution
Coordinate with internal teams & vendors for smooth service operations
Drive continuous service improvement and customer satisfaction
Handle vendor management, reporting, documentation, and change implementation
Qualifications:
Bachelor's in IT, Computer Science, or equivalent experience
ITIL Foundation Certified (v3 or v4)
1-4 years' experience in IT service delivery or IT support
Knowledge of ITSM tools (ServiceNow, Jira, BMC Remedy)
Familiarity with infrastructure, networking, cloud, and server management
Strong problem-solving, organizational, and communication skills
Job Type: Full-time
Pay: Php40, Php80,000.00 per month
Work Location: In person
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