Service Delivery Manager

16 hours ago

Mandaluyong City, National Capital Region, Philippines Highly Succeed Full time ₱300,000 - ₱600,000 per year

Description

  • Oversee daily operation of service delivery, ensuring services are delivered effectively and efficiently.
  • Collaborate with cross-functional teams to address client needs and enhance service offerings.
  • Monitor system performance and troubleshoot operational issues to maintain optimal service availability.
  • Support the implementation and ongoing management of IT infrastructure and applications.
  • Assist in the development and execution of operational strategies and optimization initiatives.

Requirements

  • Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience Level: 1–3 years in service delivery or IT operations.
  • Skills and Competencies: Proficient in SQL and practical knowledge of IT infrastructure and system operations.
  • Skills and Competencies: Experience with DevOps practices and tools.
  • Skills and Competencies: Familiarity with ERP and CRM system operations.
  • Qualities and Traits: Strong analytical and problem-solving skills, with a focus on client satisfaction.

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Work Location: In person

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