Customer Service Representative

20 hours ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱250,000 - ₱500,000 per year


Position Title: Customer Service Representative

Work Set Up: Onsite

Quick Rundown:

This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

What You'll Do:

Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner

Provide accurate information about products, services, and company policies

Resolve customer complaints efficiently while maintaining a positive customer experience

Process orders, returns, refunds, and exchanges as needed

Document and update customer records in the system

Escalate complex issues to the appropriate department or supervisor

Follow company guidelines and procedures to ensure consistency in service delivery

Identify customer needs and provide appropriate solutions or recommendations

Maintain a high level of professionalism and empathy in all customer interactions

What We're Looking For:

Previous experience in customer service, call centers, or a related field is preferred

Excellent communication skills, both verbal and written

Strong problem-solving and conflict-resolution skills

Ability to multitask and work efficiently in a fast-paced environment

Proficiency in using customer support software, CRM systems, and Microsoft Office applications

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup-it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team


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