Customer Service Officer

Customer Service Officer (Remote – Philippines)

Work Life Safety Systems (WLSS)

Full-time | ₱40,000 – ₱55,000 per month | Day shift (6:00 AM – 2:30 PM PH Time)

About WLSS

At Work Life Safety Systems (WLSS), we help businesses across Australia create safer, compliant, and more productive workplaces.

Through our consulting services and proprietary SaaS platform, we simplify workplace safety and compliance — including electrical testing, fire equipment servicing, WHS management, and risk reporting.

We're an Australian-owned company known for professionalism, attention to detail, and client-focused outcomes, and we're seeking a senior-experienced Customer Service Officer to join our growing remote team.

About the Role

This position suits a highly experienced Customer Service Officer who has worked with Australian or international clients and knows what it takes to deliver clear communication, polished documentation, and exceptional client coordination.

You'll play a critical role in supporting our Australian operations — managing client communication, preparing professional reports, tracking deliverables, and ensuring every client receives the WLSS standard of service.

Key Responsibilities

• Serve as the primary point of contact for Australian clients via phone, email, and online meetings.
• Schedule client work, service visits, and project deliverables with accuracy and urgency.
• Prepare, write, and format professional reports, manuals, and client documentation using Microsoft Word, Excel, and Outlook.
• Manage and update client interactions, tasks, and workflows through HubSpot CRM and Microsoft 365.
• Draft structured and professional correspondence, proposals, and status updates.
• Accurately follow processes, instructions, and service timelines while maintaining initiative.
• Support the onboarding and implementation of clients into the WLSS SaaS platform.
• Maintain organised digital records and ensure client information is current and compliant.

Skills & Experience

• Minimum 5 years' experience working with Australian or international clients in a customer-facing or service coordination role.
• Exceptional English communication skills — written and spoken, with a confident and professional tone.
• Proven ability in report writing, document formatting, and structured communication.
• Advanced skills in Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint).
• Hands-on experience with HubSpot CRM or similar customer management systems.
• Excellent organisational skills and attention to detail.
• Demonstrated ability to follow complex instructions while managing multiple priorities.
• Reliable, proactive, and outcome-driven mindset.

Technical & Work Setup Requirements

• Stable primary internet connection: Minimum 20 Mbps download / 20 Mbps upload.
• Backup internet source: (e.g., secondary line or mobile hotspot).
• Dedicated quiet home office with clear, professional headset and microphone.
• Suitable desk setup for full-time remote work with consistent availability during shift hours.

Work Setup & Benefits

• Remote, full-time role (Monday – Friday, 6:00 AM – 2:30 PM PH Time).
• Competitive salary with performance-based incentives.
• Continuous professional development and opportunities for upskilling.
• Long-term stability with potential for growth (Senior CSO / Team Lead pathway).
• Supportive Australian management and a collaborative, professional team culture.

How to Apply

If you're a skilled, detail-oriented communicator who enjoys structure, responsibility, and delivering quality work, we'd love to hear from you.

Please send:

• Your resume (in both Word and PDF formats) with a short headline highlighting your expertise.
• A 2-minute video demonstrating either:
• How you would write and format a professional client email, or
• A step-by-step walkthrough of a process you are skilled or passionate about.

Upload your video to Google Drive or YouTube (unlisted) and include the link in your cover letter.

Job Type: Full-time

Pay: Php40, Php55,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Work from home

Work Location: Remote