Customer Retention and Sales Agents

2 hours ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱2,200,000 - ₱3,500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Customer Retention Agent
Robinsons Cyberscape Beta Site, Ortigas, Philippines

Reporting to: Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

  • HMO coverage for you and your family
  • Yearly Kick-Off Parties with major giveaways (like the car in 2024)
  • Get recognized through our 'Value Awards'
  • Grow your career – yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

The Customer Retention Program (CRP) is a strategic sales initiative designed to reward and retain existing Samsung customers by providing them with exclusive discounts, special offers, and incentives to purchase new products. The program aims to strengthen customer loyalty, encourage repeat business, and enhance overall customer experience by making Samsung's latest products more accessible and appealing.

As a Customer Retention (Sales) Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy

Your Daily Responsibilities

  • Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new Samsung products.
  • Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal Samsung customers, ensuring they feel valued and appreciated.
  • Drive Sales: Encourage customers to explore and invest in Samsung's latest innovations, thereby contributing to increased sales and market penetration.
  • Enhance Customer Relationships: Foster strong connections with customers by providing personalised service and demonstrating Samsung's commitment to their satisfaction.
  • Through these efforts, the team helps maximize the impact of the CRP, ensuring it delivers tangible benefits for both customers and the company.
  • You will also be responsible in ensuring that all customers have the right products and services.
  • Establishes and maintains a high level of customer satisfaction in all sales transactions.
  • Consistently meets or exceeds weekly and monthly sales goals by utilizing sound telephone based selling approaches.
  • Determine cross sell opportunities within our existing customer base, focusing on improved customer experience
  • Answer customer queries regarding recent product and service offers
  • Providing account information to customers
  • Other appropriate tasks and responsibilities as requested by Management

a Bit About You

  • Excellent in customer service, outbound and inbound calling.
  • At least one year Sales experience
  • Ability to multitask and prioritize enquiries as requested by management
  • Strong problem solving and resolution skills
  • Ability to work both autonomously and within a team

What Success Looks Like

  • High customer satisfaction.
  • Excellent feedback from customers.
  • Achievement of KPIs

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever – Smart questions spark smart solutions
  • Entrepreneurial Energy – Think like an owner. Solve like a founder
  • Fast with Intent – We move fast and deliver real results
  • Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for? Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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