Current jobs related to Sales Team Leader - Pasig, National Capital Region - hosting

  • Team Leader

    7 days ago

    Pasig, National Capital Region, Philippines Extend Your Team Full time

    This is a remote position.Reviewing security documents for completeness and recording requirements Filing security documents with appropriate governmental entities The verifying client provided documents during the account creation process Assisting in the preparation and filing of account closing documents Assisting other departments with document...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Team LeaderSite: BetaShift: 24 / 7 (Shifting schedule)Reporting to: Operations...

  • Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines Enshored Full time

    The Team Leader – Web Implementation plays a critical role in ensuring the successful delivery of website builds and CRM configurations for PushPress clients. This position is responsible for supervising a team of Implementation Specialists, ensuring tasks are completed accurately, on time, and in alignment with client expectations and internal quality...

  • Team Leader

    5 days ago

    Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time

    Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-drivenTEAM LEADER - COLLECTIONSto supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met.Job Key...

  • Assistant Team Leader

    7 days ago

    Pasig, National Capital Region, Philippines Symbos CX Full time

    At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance,...

  • Healthcare Team Leader

    3 days ago

    Pasig, National Capital Region, Philippines GGIS - Global Group Innovative Services Full time

    We are looking for an experienced Healthcare Team Leader to manage and support a team in a fast-paced BPO healthcare environment. The ideal candidate has strong leadership skills, people management experience, and a solid understanding of healthcare processes.Key Responsibilities:Lead, coach, and motivate a team to achieve performance targetsMonitor team...

  • Finance Team Leader

    7 days ago

    Pasig, National Capital Region, Philippines Genus Plc Full time

    Role OverviewPIC - Philippines, a Genus company, has an exciting opportunity. We are looking for a Finance Team leader for GL, Tax & Treasury. This role oversees the maintenance and reconciliation of general ledger accounts, financial statements and other financial reports; develops, directs, plans and evaluates related policies and procedures, and ensures...

  • Team Leader

    5 days ago

    Pasig, National Capital Region, Philippines Enshored Inc. (External) Full time

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Retention and Collections Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldREQUIRED COMPETENCIES____________________________________________________________________________________________Has...

  • Team Leader for Corporate Travel

    1 day ago

    Pasig, National Capital Region, Philippines Enshored Full time

    We're looking for an experiencedTeam Leaderto manage daily operations, coach and develop team members, and ensure performance excellence for our travel account.What You'll Do:Lead and support Team Leads and full-time employees in meeting service goals.Implement call center strategies and ensure KPI achievement for both Enshored and client targets.Train,...

Sales Team Leader

2 weeks ago

Pasig, National Capital Region, Philippines hosting Full time

About Us
We've got an incredible brand -- now we're busy creating the legend behind it. At , we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at If you believe the best success is always shared success, with your teammates, for your customers -- is your next work home.

At , we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe. We can't do this alone. Come join the journey. And help us build something better, together.

About The Role
The Team Leader is the operational backbone of our Sales function during the crucial Night Shift. Reporting to the Head of Global Sales & Retention, you will be the primary on-floor manager responsible for driving daily performance, operational stability, and conversation quality across the team.

This role requires a highly engaged, hands-on leader who is comfortable coaching agents in real-time, managing high-stakes customer scenarios, and ensuring strict adherence to all Sales, Renewal, and Retention KPIs and Service Level Agreements (SLAs). Success hinges on maintaining a smooth, high-performing night operation through superior metric management, quality assurance, and proactive stakeholder coordination.

What You Will Do
Operational and Performance Management (KPI Focus)

  • Shift Leadership: Provide direct operational leadership to the Night Shift team, ensuring high energy, maximum readiness, and appropriate staffing levels throughout the shift.
  • Productivity Management: Relentlessly monitor and manage key performance indicators (KPIs) including Conversion Rate, Average Handle Time (AHT), First Response Time (FRT), and overall adherence to ensure team productivity is maximized.
  • SLA Adherence: Ensure the team meets strict Service Level Agreements (SLAs) for all inbound channels (chat, tickets, voice), addressing real-time queue management issues immediately.
  • Reporting: Track and report daily, weekly, and period-end operational results and trends directly to the Head of Global Sales & Retention.

Quality and Coaching

  • Conversation Quality: Own the quality assurance process for the team. Conduct regular call/chat/ticket monitoring and audits to ensure agents are having strategic, high-quality, and compliant sales, renewal, and retention conversations.
  • Real-Time Coaching: Deliver effective, hands-on, real-time coaching and side-by-side mentorship to individual team members to address performance gaps, improve soft skills, and elevate product knowledge.
  • Complex Scenarios: Act as the first point of escalation for complex customer inquiries or high-value sales, renewals, and retention cases, resolving them personally while coaching the agent involved.
  • Product Expertise: Maintain an expert-level understanding of all web hosting products and services to effectively guide the team.

Stakeholder Collaboration

  • Night Shift Liaison: Serve as the primary point of contact for inter-departmental communication during the Night Shift, liaising effectively with Customer Support, Technical Teams, and other stakeholders to resolve operational blockers and customer issues promptly.
  • Process Compliance: Ensure all sales processes, policies, and the usage of the CRM system are followed meticulously by the team.
  • Feedback Loop: Collect and synthesize agent and customer feedback on processes, tools, and products to recommend structural improvements to the Head of Global Sales & Retention.

Requirements
What You Will Bring

  • Experience: Minimum 2-3 years of proven experience in a Sales Team Lead or Supervisor role, ideally within a high-volume, multi-channel (chat, voice, ticket) contact center environment.
  • Operational Acumen: Strong, demonstrable understanding of contact center metrics and drivers (AHT, FRT, Quality Scoring, Adherence, Conversion Rate).
  • People Leadership: Proven ability to motivate, coach, and manage frontline sales agents with energy and empathy.
  • Shift Commitment: Must be willing and able to work a permanent Night Shift schedule.
  • Tech Literacy: High proficiency with CRM software, contact center technologies, and quality monitoring tools.
  • Industry Knowledge: Familiarity with web hosting, SaaS, or subscription-based business models is a significant advantage.

Benefits
Why You'll Love It Here

  • Be part of a global, purpose-driven team building one of the world's most trusted hosting companies
  • We are a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated

Our Values

  • Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful
  • At , success is always shared — with our people, our customers, and our communities