Sales Trainer – Inside Sales

3 hours ago

Pasig, National Capital Region, Philippines RealDefense Full time ₱1,200,000 - ₱2,400,000 per year

Company:

RealDefense – Cybersecurity & Tech Support

Location:

Metro Manila, Philippines

Employment Type:

Consultant | On-site | Full-time

RealDefense

, a U.S.-based leader in cybersecurity and tech support, is seeking a 
high-impact, results-driven Sales Trainer

to lead our Inside Sales BPO operations in Metro Manila.

This is a 
leadership role

, not a traditional training position. The ideal candidate is a 
sales powerhouse

who can build confident, high-performing sales agents, uphold a culture of excellence and integrity, and directly influence the success of our sales operations.

Key Responsibilities:

  • Deliver comprehensive sales, product, and tool training for new hires and tenured agents as needed.
  • Create, enhance, and continuously improve training materials and delivery methods to meet evolving business goals.
  • Ensure all trainees demonstrate strong sales performance, care, and retention skills before transitioning to production.
  • Take full accountability for training quality, agent learning outcomes, and post-training success.
  • Provide on-floor support to reinforce learning, improve conversion rates, and strengthen sales culture.
  • Ensure the site consistently meets 
    aggressive sales and metric goals

through effective training and follow-through.
- Professionally report and escalate issues

to internal RealDefense teams or BPO leadership, ensuring prompt alignment and resolution.
- Act as a communication bridge

between RealDefense and the BPO, maintaining clear, professional collaboration at all times.
- Prepare and professionally present weekly training updates, reports, and performance summaries

to executive and leadership teams.
- Attend internal and client meetings as required, providing updates on agent readiness, training outcomes, and performance trends.
- Address performance and behavioral issues decisively, constructively, and in alignment with company standards.
- Work independently and with accountability — this is a 
consultant-based, performance-measured role

with clear scorecard metrics tied to sales impact and training results.

Qualifications:

  • 5–7 years

of proven experience as a 
Sales Trainer or Training Lead

in a 
BPO or Inside Sales

environment.
- Demonstrated success in producing top-performing sales agents within competitive, metrics-driven programs.
- Strong understanding of customer care, retention, and ethical sales conversion.
- Excellent facilitation, communication, and 
executive presentation

skills.
- Analytical, data-driven, and highly organized, with strong follow-through.
- Professional, dependable, and able to manage multiple priorities effectively.
- Self-motivated, disciplined, and thrives without the need for micromanagement.

Why Join RealDefense:

  • Be part of a global leader in cybersecurity and tech support.
  • Take on a visible, leadership-level role driving sales and training excellence.
  • Competitive consultant compensation tied to measurable performance results.
  • Join a results-oriented, collaborative culture focused on growth, care, and integrity.
  • Excellent opportunity for long-term growth and professional development
     within a fast-scaling international organization.

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