Client Service Account

JOB DESCRIPTION

Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth.

As the Client Service Team Lead within the Client Service Team, you will oversee the success of Client Service Account Managers who manage portfolios for large corporate or financial institution clients. You will handle Human Resource functions such as performance management, career planning, development, training, and addressing performance issues. Additionally, you will ensure Operational Controls, Compliance Adherence, and Staff Readiness Communication are maintained for your industry. Your role involves ensuring that Client Service Account Managers deliver exceptional service to clients, including resolving complex and non-routine issues. You will also provide management with advice on all service and administrative matters.

Job Responsibilities:

• Oversee a specific portfolio of clients. Align client needs to bank solutions. Provides value-added bank, product, and industry insight to clients
• Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events
• Coach team and monitors service delivery performance to ensure client satisfaction.
• Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives
• Identify training opportunities to enrich personal and career development.
• Providing an inclusive, collaborative and productive environment for all Client Service Account Managers

Required qualifications, capabilities and skills:

• Minimum of 7+ years of relevant industry and/or functional and/or management experience
• In depth knowledge of Core and Complex Domestic and International Treasury products
• Strong leader and people manager with ability to assess the big picture in complex situations
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.