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Accounts Receivable Specialist
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Our client, a multinational leader in fleet performance management, is establishing its operations in the Philippines and is currently hiring members for the pioneer team.
Job Summary
The AR Specialist typically involves managing the debtor ledger by ensuring accurate records of customer accounts, addressing inquiries and issues, reconciling discrepancies, and processing credit notes and invoices. The goal is to facilitate timely collections while fostering positive relationships with customers.
Key Accountabilities
Maintaining the Customer Ledger: Regularly updating records to reflect accurate customer balances. This includes tracking payments and ensuring that all transactions are documented.
Handling Customer Queries: Acting as a point of contact for customers with billing questions or disputes. Investigate and resolve issues when needed and provide timely and clear feedback to the customers.
Reconciling Accounts: Regularly comparing company records against customer statements to identify discrepancies. This might involve matching payments received with invoices issued to ensure everything aligns.
Collections: Following up on overdue accounts through reminders and calls while maintaining a professional relationship. Ensures that credit & collection processes are followed.
Customer Relationship Management: Building rapport with customers to encourage timely payments and resolution of outstanding balances. Acts liaison among internal departments to include Sales, Operations, Suport and Finance teams
