Customer Success Representative

4 days ago

Work from Home, Philippines Actum Lab North America Inc. Full time ₱1,500,000 - ₱3,000,000 per year

Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.

Who We Are:

Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.

About the Role:

We're looking for a Customer Success Representative based in the Americas to support our clients across North America. As the primary contact for your assigned customers, you'll help them maximize ROI, achieve their goals, and succeed with Floori's solutions. This role requires working within time zones close to Australian Time Zine, to ensure seamless client support.

Key Responsibilities:

  • Onboarding & Implementation: Guide customers through onboarding and configuration for a smooth start.
  • Relationship Management: Build and maintain strong client relationships to support long-term success.
  • Training & Support: Lead training sessions, create helpful resources, and respond to client inquiries.
  • Customer Success Planning: Collaborate on customer goals and tailor success plans to maximize product ROI.
  • Reporting & Analytics: Deliver insights to customers, identify trends, and support strategy adjustments.
  • Product Engagement: Encourage product adoption and share best practices to drive customer satisfaction.
  • Renewals & Upselling: Monitor satisfaction, track renewals, and identify upsell opportunities.
  • Feedback & Advocacy: Collect feedback and advocate for customers' needs to inform product improvements.

Who We're Looking For:

  • Location: Based in the Philippines
  • Experience: 2-3 years in customer success, account management, or customer support roles.
  • Education: Bachelor's degree in Business, Marketing, Communication, Computer Science, or a related field.

Skills:

  • High proficiency in English.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Familiar with G Suite, Excel, HubSpot (or similar CRM), and VoIP tools.
  • Basic knowledge of HTML/CSS and Photoshop is advantageous.
  • Mindset: Empathetic, eager to learn, and driven to deliver outstanding customer experiences.
  • Timezone Flexibility: Comfortable working with North American clients and aligning with Central Time or nearby time zones.

What We Offer:

  • Global Team: Collaborate with a team of 45+ professionals spread across 5 continents.
  • Remote Flexibility: Work from the comfort of your home with a flexible, remote-first environment.
  • Impactful Work: Join a dynamic company that's reshaping the flooring industry through innovation.

How to Apply:

If you are a customer-focused professional with exceptional communication skills, technical aptitude, and a genuine passion for ensuring customer success, we'd love to hear from you. To apply, please submit a video link with 1 min introduction of yourself.

Embark on your career journey with Floori and contribute to the future of customer success in the flooring industry

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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