Customer Success

1 week ago


Work from Home, Philippines TRNSACT Full time ₱600,000 - ₱1,200,000 per year

The Role

We're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.

Responsibilities

● Resolve and manage customer support tickets with speed, accuracy, and empathy.

● Partner closely with US-based customers to understand and resolve their needs.

● Perform QA testing to ensure platform reliability and identify potential issues.

● Collaborate with internal teams to escalate and resolve complex cases.

● Document solutions, FAQs, and best practices to improve customer experience.

● Continuously learn and develop expertise in TRNSACT's platform and ecosystem.

Requirements

● 4+ years of experience resolving customer support tickets for B2B SaaS platforms.

● Strong track record of working with US-based customers.

● Exceptional English communication skills (both written and verbal).

● Proven ability to troubleshoot issues and work cross-functionally.

● Detail-oriented with a strong focus on quality assurance.

● Self-starter with eagerness to learn and grow in a fast-paced SaaS environment.

Preferred Qualifications

● Prior experience with fintech, financial services, or SaaS QA testing.

● Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).

● Experience working in offshore or distributed teams.

Job Types: Full-time, Permanent

Benefits:

  • Flextime
  • Pay raise
  • Work from home

Work Location: Remote



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