
Customer Success
5 days ago
The Role
We're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.
Responsibilities
● Resolve and manage customer support tickets with speed, accuracy, and empathy.
● Partner closely with US-based customers to understand and resolve their needs.
● Perform QA testing to ensure platform reliability and identify potential issues.
● Collaborate with internal teams to escalate and resolve complex cases.
● Document solutions, FAQs, and best practices to improve customer experience.
● Continuously learn and develop expertise in TRNSACT's platform and ecosystem.
Requirements
● 4+ years of experience resolving customer support tickets for B2B SaaS platforms.
● Strong track record of working with US-based customers.
● Exceptional English communication skills (both written and verbal).
● Proven ability to troubleshoot issues and work cross-functionally.
● Detail-oriented with a strong focus on quality assurance.
● Self-starter with eagerness to learn and grow in a fast-paced SaaS environment.
Preferred Qualifications
● Prior experience with fintech, financial services, or SaaS QA testing.
● Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).
● Experience working in offshore or distributed teams.
Job Types: Full-time, Permanent
Benefits:
- Flextime
- Pay raise
- Work from home
Work Location: Remote
-
Customer Success Specialist
2 weeks ago
Work from Home, Philippines Spoke Full time $104,000 - $130,878 per yearCustomer Success Specialist (Remote)About the RoleWe're looking for a Customer Success Specialist to be the voice of support and partnership for our renters, landlords, and brokers. This role goes beyond answering questions—you'll guide customers through important decisions, build lasting relationships, and help shape a customer success function that truly...
-
Customer Success Specialist
2 weeks ago
Work from Home, Philippines Rainmaker Family LLC Full time ₱45,000 - ₱65,000 per yearApply only through this link (copy/paste if not clickable):Note: Attention to detail matters here. Please read the job description carefully and follow all application instructions, it helps us see your precision from the start.The Rainmaker Family is looking for a Customer Success Specialist to join our growing teamIn this role, you'll be the first point of...
-
Customer Success Manager
2 weeks ago
Work from Home, Philippines TechVill Appliance Repair ltd. Full time $70,000 - $120,000 per yearJoin Our Team at TechVillHey there TechVill is one of the fastest-growing home services companies in North America, and we're shaking things up in appliance repair. We're hiring a Customer Success Manager who will guide customers from first contact to a completed service—handling inbound/outbound calls, booking and routing technicians, and closing sales...
-
Customer Support Engineering
2 weeks ago
Work from Home, Philippines DevRev Full time $70,000 - $120,000 per yearDevRevDevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI,...
-
URGENT: Customer Experience
1 day ago
Work from Home, Philippines Workstaff360 Full time $32,000 per yearDescriptionHandle last-minute scheduling changes and cancellations by coordinating alternatives, rebooking, and offering solutions to prevent lost business.Resolve customer complaints with empathy, professionalism, and a customer-first mindset, ensuring every interaction strengthens trust and loyalty.Proactively identify opportunities to retain clients...
-
Customer Service Manager
1 week ago
Work from Home, Philippines EcoBuild and Green Attic Full time $70,000 - $120,000 per yearJob Description: Customer Experience Manager (Remote)Location: Remote (Overseas candidates welcome)Reports To: CEOCompensation: Based on experience; competitive with performance-based bonus structureSchedule: Full-time (some overlap with US Central Time required)About Green AtticGreen Attic is a fast-growing, sustainability-driven construction company...
-
Customer support manager
2 weeks ago
Work from Home, Philippines Deremios Agency Full time ₱20,000 - ₱30,000 per yearCustomer Support Team Manager Job DescriptionAbout TGPTGP is a leading payment solution based in Australia, dedicated to providing an exceptional gaming experience. We are seeking a highly reliable and detail-oriented Customer Support Team Manager to lead our customer support team remotely, ensuring seamless communication and outstanding service for our...
-
URGENT: Customer Service
5 days ago
Work from Home, Philippines Workstaff360 Full time $31,200 per yearDescriptionConduct outbound calls (cold/warm) to potential clients, demonstrate persistence, and follow up to secure appointments or sales.Handle inbound inquiries with professionalism, resolving issues while identifying upselling opportunities.Qualify prospects through probing questions to understand needs, budget, and decision-making authority.Perform live...
-
Customer Support Specialist
1 week ago
Work from Home, Philippines Frontapp Full time $70,000 - $120,000 per yearLocationRemote, PhilippinesEmployment TypeFull timeLocation TypeRemoteDepartmentGTMFront is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle....
-
Customer Service Representative
5 days ago
Work from Home, Philippines EC Group Full time ₱420,000 - ₱600,000 per yearJob Description: Customer Service Representative (Live Chat)About UsAffordable Socials is part of Elite Corporation Group (ECG), a global marketing powerhouse that helps small businesses, entrepreneurs, and personal brands build strong online presences. We provide affordable, high-quality social media, branding, and website solutions that make global growth...