Customer Success
1 week ago
The Role
We're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.
Responsibilities
● Resolve and manage customer support tickets with speed, accuracy, and empathy.
● Partner closely with US-based customers to understand and resolve their needs.
● Perform QA testing to ensure platform reliability and identify potential issues.
● Collaborate with internal teams to escalate and resolve complex cases.
● Document solutions, FAQs, and best practices to improve customer experience.
● Continuously learn and develop expertise in TRNSACT's platform and ecosystem.
Requirements
● 4+ years of experience resolving customer support tickets for B2B SaaS platforms.
● Strong track record of working with US-based customers.
● Exceptional English communication skills (both written and verbal).
● Proven ability to troubleshoot issues and work cross-functionally.
● Detail-oriented with a strong focus on quality assurance.
● Self-starter with eagerness to learn and grow in a fast-paced SaaS environment.
Preferred Qualifications
● Prior experience with fintech, financial services, or SaaS QA testing.
● Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).
● Experience working in offshore or distributed teams.
Job Types: Full-time, Permanent
Benefits:
- Flextime
- Pay raise
- Work from home
Work Location: Remote
-
Customer Success Specialist
2 weeks ago
Work from Home, Philippines Spoke Full time ₱600,000 - ₱1,200,000 per yearCustomer Success Specialist (Remote)About the RoleWe're looking for a Customer Success Specialist to be the voice of support and partnership for our renters, landlords, and brokers. This role goes beyond answering questions—you'll guide customers through important decisions, build lasting relationships, and help shape a customer success function that truly...
-
Customer Success Manager
1 day ago
Work from Home, Philippines Bling Full time ₱900,000 - ₱1,320,000 per yearAbout BlingBling is an AI-powered all-in-one customer communication and hiring automation platform used by leading global enterprises. We help companies streamline recruitment, candidate engagement, and customer interactions across voice, chat, SMS, WhatsApp, and more — powered by our Agentic AI platform and intelligent command center.We're a fast-growing,...
-
Customer Success Manager
2 weeks ago
Work from Home, Philippines Eclaro Full time ₱1,200,000 - ₱1,440,000 per yearKey Responsibilities:Customer Data Analysis:Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn.Proactive Engagement:Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value.Relationship Building:Developing strong...
-
Customer Success Manager
1 day ago
Work from Home, Philippines Growmodo Full time ₱1,056,000 - ₱1,416,000 per yearAbout UsAt Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a "WOW" experience daily.The RoleWorking Hours: Mondays - Fridays, 9am-6pm Central European...
-
Customer Success Manager
5 days ago
Work from Home, Philippines Sleek Tech Pte Ltd Full time ₱75,000 - ₱150,000 per yearThrough proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...
-
Customer Success Specialist
7 days ago
Work from Home, Philippines Hire Overseas Full time $30,000 - $60,000 per yearWe're looking for a Customer Success Specialist professional who loves helping people and can provide quick, thoughtful, and accurate support to our community of parents and caregivers.You'll be part of a small, mission-driven team focused on improving children's gut health. This role is perfect for someone who enjoys problem-solving, thrives in fast-moving...
-
Customer Success Associate
1 week ago
Work from Home, Philippines Provider Stores Full time ₱150,000 - ₱250,000 per yearSkills Requirements:Experience in customer service in a transaction-based environment such as retail location, demonstrating ability to be empathetic and compassionate is preferred.Must have ability to work independently and in a team environment.Must have a problem solving skills.Must be keen to details and ability to follow company standards all the...
-
Client Success Manager
7 days ago
Work from Home, Philippines Smart Outsourcing Solution Full time ₱1,440,000 - ₱2,160,000 per yearThe Client Success Manager (CSM) is responsible for ensuring client satisfaction, retention, and long-term success across Smart Outsourcing Solution's (SOS) Employer of Record (EOR) service line. Acting as the primary point of contact post-sales, the CSM oversees client onboarding, ongoing relationship management, and service delivery coordination between...
-
Client Success Manager
1 week ago
Work from Home, Philippines Top Offer Academy Full time ₱1,200,000 - ₱1,920,000 per yearWe are a UK-based career coaching company and we have helped hundreds of students landing job offers in finance, investment, consulting, data and engineering. Here is our website link: We have over 150k follower on social media: This would be a full time role *And the working hours would be UK time*Client Success Manager (Full Time with 1 month probation)We...
-
Client Success
2 weeks ago
Work from Home, Philippines VAssistMe Full time ₱240,000 - ₱720,000 per yearKey ResponsibilitiesClient Management & CommunicationManage all communication with clients as the sole client manager across the agency.Conduct onboarding for new clients, setting expectations and outlining their project roadmap.Build a deep understanding of each client's business and goals.Maintain strong, ongoing relationships through regular updates and...