Customer Success

4 days ago

Work from Home, Philippines Regal Credit Full time ₱480,000 - ₱720,000 per year

We are hiring a Customer Success & Marketing Coordinator who will manage support documentation and marketing execution workflows. This role is ideal for someone detail-oriented, process-driven, and skilled at writing/organizing content. You'll support two core areas:

  • Customer Success Documentation & QA
  • Marketing Operations & Content Execution (with CopywritingGPT support)

Key Responsibilities:

Customer Success (Backend & Documentation)

  • Maintain and QA support SOPs across platforms (Notion, Zendesk, ClickUp, SharePoint).
  • Document product release procedures, FAQs, and chatbot/GPT agent logic.
  • Publish weekly changelogs and highlight recurring SOP issues.
  • Flag gaps or misalignments in workflows and coordinate fixes with CS leadership.
  • Document decision trees and GPT handoff flows for support use cases.

Marketing Coordination & Content Ops

  • Use CopywritingGPT to draft, refine, and QA marketing content: newsletters, nurture emails, social posts, FAQs.
  • Manage content calendars in ClickUp and coordinate with external creatives (Alfafam, agencies).
  • Schedule and send campaigns via Zoho Campaigns or equivalent tools.
  • Support social posting (Zoho Social, Hootsuite, or similar).
  • Track campaign performance using Zoho Analytics (opens, CTR, CAC, adoption).
  • Assist with dashboard/product launches, commercials, and event promotion.

Must-Have Skills

2+ years in documentation, customer support QA, or process writing.

  • Excellent English writing and editing (Duolingo ≥135 or equivalent proof).
  • Experience with documentation/project tools (ClickUp, Notion, Confluence, SharePoint).
  • Familiarity with CRM or support systems (Zendesk, Zoho, Salesforce).
  • High attention to detail and version discipline.
  • Comfortable working async, independently, and remotely

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Work from home

Experience:

  • Customer Support QA: 2 years (Required)
  • Documentation: 2 years (Required)

Work Location: Remote

  • Customer Success Representative

    4 days ago

    Work from Home, Philippines Actum Lab North America Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.Who...

  • Customer Success Expert

    4 days ago

    Work from Home, Philippines Playbook Sports Full time ₱900,000 - ₱1,200,000 per year

    About Us:Playbook Sports is a leading B2B SaaS provider for the sports and recreation industry, offering innovative solutions that help organizations streamline operations, enhance engagement, and drive performance. We are seeking an experienced Customer Success Expert to join our team and ensure that our clients achieve maximum value from our product.Role...

  • Customer Success Manager

    4 days ago

    Work from Home, Philippines SensorFlow Full time ₱30,000 - ₱60,000 per year

    About SensorFlow:Join the forefront of innovation with SensorFlow, a leading force in transforming buildings into smart, energy-efficient havens. Our cutting-edge technology has been pivotal in aiding prominent brands like Accor and RedDoorz slash energy costs by up to 30%, all while enhancing operational productivity with data-driven insights. As we broaden...

  • Customer Success Specialist

    4 days ago

    Work from Home, Philippines SUNCO Full time ₱15,000 - ₱30,000 per year

    Who We Are is a leading online lighting retailer headquartered in Valencia, CA. Thanks to our amazing and talented employees, we are proud to be one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people-first culture and are invested in making Sunco a positive place where our team members thrive every day....

  • Customer Success Specialist

    2 days ago

    Work from Home, Philippines Rainmaker Family LLC Full time ₱45,000 - ₱65,000 per year

    Apply only through this link (copy/paste if not clickable):Note: Attention to detail matters here. Please read the job description carefully and follow all application instructions, it helps us see your precision from the start.The Rainmaker Family is looking for a Customer Success Specialist to join our growing teamIn this role, you'll be the first point of...

  • Customer Success Manager

    2 days ago

    Work from Home, Philippines TechVill Appliance Repair ltd. Full time ₱250,000 - ₱600,000 per year

    Join Our Team at TechVillHey there TechVill is one of the fastest-growing home services companies in North America, and we're shaking things up in appliance repair. We're hiring a Customer Success Manager who will guide customers from first contact to a completed service—handling inbound/outbound calls, booking and routing technicians, and closing sales...

  • Customer Success Manager and Technical Trainer

    4 days ago

    Work from Home, Philippines CYBERBIT Full time ₱900,000 - ₱1,200,000 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...

  • Success Manager

    4 days ago

    Work from Home, Philippines IDEAHUB IT SOLUTIONS PROVIDER INC. Full time

    We are looking for a Success Manager who will play a key role in maintaining strong client relationships, driving project success, and ensuring customer satisfaction. This position requires a mix of strategic communication, project management, and marketing expertise to help our clients achieve their business goals.Key ResponsibilitiesServe as the main point...

  • Strategic Reporting Analyst

    4 days ago

    Work from Home, Philippines Customer Persona Simplified APAC Full time ₱210,000 - ₱420,000 per year

    To be considered for the role, please complete your application through the following link: https://www.careers-About the Client:Client is a marketplace intelligence business that supports corporate, government, regulatory and media clients across the World to protect and optimize their online commerce and communities. We identified the Great Online Revenue...

  • Social Media Manager

    4 days ago

    Work from Home, Philippines Customer Persona Simplified APAC Full time ₱360,000 - ₱480,000 per year

    To be considered for the role, please complete your application through the following link: https://www.careers-Marketing Communications & Social Media SpecialistAbout the Client:Client is a marketplace intelligence business that supports corporate, government, regulatory and media clients across the World to protect and optimize their online commerce and...