Customer Success

4 days ago

Work from Home, Philippines Regal Credit Full time ₱480,000 - ₱720,000 per year

We are hiring a Customer Success & Marketing Coordinator who will manage support documentation and marketing execution workflows. This role is ideal for someone detail-oriented, process-driven, and skilled at writing/organizing content. You'll support two core areas:

  • Customer Success Documentation & QA
  • Marketing Operations & Content Execution (with CopywritingGPT support)

Key Responsibilities:

Customer Success (Backend & Documentation)

  • Maintain and QA support SOPs across platforms (Notion, Zendesk, ClickUp, SharePoint).
  • Document product release procedures, FAQs, and chatbot/GPT agent logic.
  • Publish weekly changelogs and highlight recurring SOP issues.
  • Flag gaps or misalignments in workflows and coordinate fixes with CS leadership.
  • Document decision trees and GPT handoff flows for support use cases.

Marketing Coordination & Content Ops

  • Use CopywritingGPT to draft, refine, and QA marketing content: newsletters, nurture emails, social posts, FAQs.
  • Manage content calendars in ClickUp and coordinate with external creatives (Alfafam, agencies).
  • Schedule and send campaigns via Zoho Campaigns or equivalent tools.
  • Support social posting (Zoho Social, Hootsuite, or similar).
  • Track campaign performance using Zoho Analytics (opens, CTR, CAC, adoption).
  • Assist with dashboard/product launches, commercials, and event promotion.

Must-Have Skills

2+ years in documentation, customer support QA, or process writing.

  • Excellent English writing and editing (Duolingo ≥135 or equivalent proof).
  • Experience with documentation/project tools (ClickUp, Notion, Confluence, SharePoint).
  • Familiarity with CRM or support systems (Zendesk, Zoho, Salesforce).
  • High attention to detail and version discipline.
  • Comfortable working async, independently, and remotely

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Work from home

Experience:

  • Customer Support QA: 2 years (Required)
  • Documentation: 2 years (Required)

Work Location: Remote

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