Customer Success Manager

4 days ago


Work from Home, Philippines SensorFlow Full time ₱30,000 - ₱60,000 per year

About SensorFlow:

Join the forefront of innovation with SensorFlow, a leading force in transforming buildings into smart, energy-efficient havens. Our cutting-edge technology has been pivotal in aiding prominent brands like Accor and RedDoorz slash energy costs by up to 30%, all while enhancing operational productivity with data-driven insights. As we broaden our reach across Southeast Asia, we're on the hunt for passionate individuals to contribute to our mission of maximizing building productivity, efficiency, and sustainability.

Less Waste. More Wisdom. Better Stays.

Why this role matters

Our Customer Success Executives are the daily partners for our clients, ensuring they gain the full value of SensorFlow's solutions. You'll help customers adopt our technology, improve their operations, and achieve measurable outcomes.

This is a role for someone who thrives on collaboration, builds strong relationships, and is passionate about making customers successful. It's not just about tasks or reports — it's about delivering outcomes that matter.

What you'll do

  • Partner with customers: Guide them through onboarding, training, and adoption so they feel confident and supported.
  • Be proactive: Monitor usage, identify risks or opportunities, and take action before problems escalate.
  • Foster inclusion: Contribute to a team culture where everyone builds each other up and works as one team for the customer.
  • Champion challenge: Be open to questioning assumptions, sharing insights, and receiving feedback so we all keep improving.
  • Deliver outcomes: Help customers achieve operational efficiency, energy savings, and improved guest experiences.
  • Enable growth: Share best practices, support business reviews, and identify opportunities for customers to expand their use of our solutions.
  • Collaborate cross-functionally: Act as the customer's voice internally, sharing feedback with Sales, Product, and Engineering.

What you bring

  • 2–3 years in customer success, account management, or customer-facing roles (SaaS or hospitality experience a plus).
  • Strong communication skills — empathetic, clear, and confident in email, calls, and presentations.
  • Proactive problem-solving with resilience under pressure.
  • Comfort working with OKRs, KPIs, and customer success metrics (e.g., NPS, retention, adoption).
  • A collaborative mindset — thriving in a team, not as a lone operator.

    Agility and adaptability in a fast-paced, evolving environment.
  • Passion for customer outcomes and growth, not just activity.

How you'll succeed here

You'll thrive if you are:

  • Curious and compassionate — listening deeply and acting with empathy.
  • Integrity-driven — prioritising honesty and doing what's right.
  • Outcome-focused — measuring success by the customer's results.
  • Resilient and resourceful — solving challenges creatively and constructively.
  • Team-first — contributing to an inclusive, collaborative culture.

What it's like to work here

At SensorFlow, you'll join a diverse, ambitious, and supportive team. We value learning through challenge, focus on customer outcomes, and celebrate growth together. You'll have the autonomy to develop your skills, the support of your teammates, and the chance to make a lasting impact on customers and the wider hospitality industry.



  • Work from Home, Philippines CrewBloom Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize...


  • Work from Home, Philippines Red Piranha Full time ₱1,200,000 - ₱3,600,000 per year

    Location:PH Remote position (candidate must be based in the Philippines)Employment type:2-year contract (option to renew)Hours:Monday – Friday, 40 hours per weekBenefits:Employee share option programAbout the roleWe are looking for an organised, efficient and motivated Customer Success Manager with exception problem solving, multi-tasking and project...

  • Customer Success

    4 days ago


    Work from Home, Philippines Regal Credit Full time ₱480,000 - ₱720,000 per year

    We are hiring a Customer Success & Marketing Coordinator who will manage support documentation and marketing execution workflows. This role is ideal for someone detail-oriented, process-driven, and skilled at writing/organizing content. You'll support two core areas:Customer Success Documentation & QAMarketing Operations & Content Execution (with...


  • Work from Home, Philippines TechVill Appliance Repair ltd. Full time ₱250,000 - ₱600,000 per year

    Join Our Team at TechVillHey there TechVill is one of the fastest-growing home services companies in North America, and we're shaking things up in appliance repair. We're hiring a Customer Success Manager who will guide customers from first contact to a completed service—handling inbound/outbound calls, booking and routing technicians, and closing sales...


  • Work from Home, Philippines Actum Lab North America Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.Who...


  • Work from Home, Philippines Playbook Sports Full time ₱900,000 - ₱1,200,000 per year

    About Us:Playbook Sports is a leading B2B SaaS provider for the sports and recreation industry, offering innovative solutions that help organizations streamline operations, enhance engagement, and drive performance. We are seeking an experienced Customer Success Expert to join our team and ensure that our clients achieve maximum value from our product.Role...


  • Work from Home, Philippines CYBERBIT Full time ₱900,000 - ₱1,200,000 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...


  • Work from Home, Philippines SUNCO Full time ₱15,000 - ₱30,000 per year

    Who We Are is a leading online lighting retailer headquartered in Valencia, CA. Thanks to our amazing and talented employees, we are proud to be one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people-first culture and are invested in making Sunco a positive place where our team members thrive every day....


  • Work from Home, Philippines Rainmaker Family LLC Full time ₱45,000 - ₱65,000 per year

    Apply only through this link (copy/paste if not clickable):Note: Attention to detail matters here. Please read the job description carefully and follow all application instructions, it helps us see your precision from the start.The Rainmaker Family is looking for a Customer Success Specialist to join our growing teamIn this role, you'll be the first point of...


  • Work from Home, Philippines Evo Tech Software Solutions Inc. Full time ₱40,000 - ₱60,000 per year

    Who We AreEvo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses...