URGENT: Outbound Calling

1 week ago

Work from Home, Philippines Workstaff360 Full time ₱240,000 - ₱480,000 per year
Description
  • Handle inbound and outbound calls with patients in a professional, empathetic manner
  • Build rapport and trust while promoting services or solutions as needed
  • Manage patient information in compliance with HIPAA and other relevant regulations
  • Provide accurate information regarding services, appointments, and processes
  • Document call details and maintain accurate records in the CRM or patient management system
  • Meet and exceed performance targets for patient engagement and sales conversions
  • Work closely with the team to identify opportunities for improved patient communication and service delivery
Hard Requirements:
  • Proven experience in both customer service and sales roles (medical industry experience preferred)
  • Excellent communication skills in English, both verbal and written
  • Strong empathy and rapport-building abilities
  • Experience handling sensitive medical information with strict confidentiality
  • Detail-oriented and able to work in a fast-paced, high-volume call environment
  • Familiarity with HIPAA regulations and medical terminology (preferred)
  • Self-motivated with excellent time management and organizational skills
  • Comfortable working remotely with reliable internet and a quiet workspace
  • 2+ years in a medical call center or healthcare-related role
  • Experience in outbound sales within a healthcare context
  • Knowledge of CRM systems and call center software
Schedule:
  • 40 hours per week
  • Monday to Friday
  • 9AM–6PM US Eastern Standard Time
Offer and Benefits:
  • $5-$6USD/hour
  • HMO coverage after 1 year of employment.

Commission Structure:

About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

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