Executives-Voice-Customer Service

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

DescriptionJoin our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready...

Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...

Job Description: We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities: Primary Internal Interactions and...

DescriptionGeneric candidate requisition for all BPO requirements in MOA.ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to...

DescriptionGeneric candidate requisition for all BPO requirements in QC.ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find...

DescriptionGeneric candidate requisition for all BPO requirements in ALA.ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to...

Overview Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL . The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee...

Job Description: Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer...