Executives-Customer Care Voice-Inbound

3 days ago


Philippines EXL Full time ₱150,000 - ₱250,000 per year
Description
  • Generic candidate requisition for all BPO requirements in QC.
Responsibilities
  • Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.  
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.  
  • Provide excellent customer service by focusing on providing a great experience.  
Qualifications
  • With at least one (1) year international voice BPO experience 
  • Good or above average English communications skills
  • Strong customer orientation skills 
  • Amenable to work onsite


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