Executives-Customer Care Voice-Inbound

Assistant Manager-Customer Care Voice-Inbound In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and...

DescriptionGeneric candidate requisition for all BPO requirements in ALA.ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to...

DescriptionGeneric candidate requisition for all BPO requirements in MOA.ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to...

DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of...

Customer Care Executive (Tier 1 Tech Support)We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us We'll provide you with in-depth product training and unlimited growth opportunitiesAs a Care Representative (Spanish), you will...

DescriptionManage a team of representative/AMs and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is metLead WBR/MBRSkip tracing accounts and success rateConduct one-on-one reviews/coaching, feedback, and counseling...

DescriptionClassroom Management/Modules/Up-training/Initiatives/QualityLead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingFormulates effective activities, exercises or assessments for learning...

About UsBarkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California,...

DescriptionBasic FunctionUnder the direction of the Senior Manager and / Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves coaching,...

DescriptionEssential FunctionsProvides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.Provides inbound phone support.Initiates required action for response to customer service requests for claims status/inquiries and communicates...