Executives-Voice-Customer Service

3 days ago

Philippines EXL Full time ₱200,000 - ₱250,000 per year
Description

Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready to excel in a structured operations setting, apply now for this rewarding opportunity.

Responsibilities
  • Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.  
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.  
  • Provide excellent customer service by focusing on providing a great experience.  
Qualifications
  • Candidate must be self-motivated and have the ability to perform in a team environment
  • The ability to work flexible shifts is essential
  • Soft skills required
    • Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
    • Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, "Americanisms," culture references, Client's state of mind, etc.)
    • Call control (e.g., call direction, transitioning, etc.)
  • Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
  • Experience with PC learning and self-directed training
  • With at least one (1) year international voice BPO experience 
  • Good or above average English communications skills
  • Strong customer orientation skills 
  • Amenable to work onsite

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