
Senior Executive-Training-Voice and Accent
20 hours ago
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality
- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
- Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
- Conduct agent interviews to gauge customer service orientation and communication skills trainability.
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Conduct special induction with new hires to make them aware of the company culture and the work they need to do.
The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.
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Senior Executive-Training-Voice and Accent
6 days ago
, Metro Manila, Philippines EXL Full timeOverview Senior Executive-Training-Voice and Accent role focusing on coaching and training customer experience soft skills for front-liners and support members of the account. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to...
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Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Job Description:Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on...
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Senior Executive-Training-Clinical Training
6 days ago
, , Philippines ExlService Full timeSenior Executive-Training-Clinical Training Job Info Job Identification 2070 Posting Date 12/10/2024, 05:59 PM Job Description Primary Internal Interactions: Coordination with internal process leaders and support on the discussion of performance measures, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left...
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Senior Executive-Training-Clinical Training
6 days ago
, Metro Manila, Philippines EXL Full timeOverview Senior Executive-Training-Clinical Training (NCLEX Training Team) role at EXL. The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses on monitoring and reviewing the adherence and capability of the scholars while under...
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Executives-Voice-Customer Service
19 hours ago
Philippines EXL Service Full time ₱150,000 - ₱250,000 per yearJob Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...
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Senior Executive-Training-Process Training
18 hours ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: In this role, you'll make an impact in the following ways:Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.Manage allocation of people and financial resources for...
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Senior Executive-Training-Process Training
6 days ago
, Metro Manila, Philippines EXL Full timeSenior Executive-Training-Process Training - BPO (Complex) In this role, you’ll make an impact in the following ways: Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services. Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy. Manage...
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Senior Executive-Training-Clinical Training
19 hours ago
Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and...
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Everyday Banking Consultant
6 days ago
, , Philippines Australia and New Zealand Banking Group Limited Full timeEveryday Banking Consultant (Voice) Department: AR Contact Centre Division: Australia Retail Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Everyday Banking Consultant in our...
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Executive Services Assistant
6 days ago
, Calabarzon, Philippines Keller Executive Search Full timeOverview This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior...