Senior Executive-Training-Voice and Accent

18 hours ago

Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality

  • Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
  • Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
  • Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
  • Develop materials and conduct Foundation Skills Training (FST) when needed.
  • May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
  • Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
  • Conduct agent interviews to gauge customer service orientation and communication skills trainability.
  • Protects the confidentiality of client and adheres to company policies regarding confidentiality.
  • Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
    Conduct special induction with new hires to make them aware of the company culture and the work they need to do.

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.

  • Senior Executive-Training-Clinical Training

    2 weeks ago

    , , Philippines ExlService Full time

    Senior Executive-Training-Clinical Training Job Info Job Identification 2070 Posting Date 12/10/2024, 05:59 PM Job Description Primary Internal Interactions: Coordination with internal process leaders and support on the discussion of performance measures, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left...

  • Associate - Business Analyst-Training-Voice and Accent

    18 hours ago

    Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

    Job Description: Job Description:Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on...

  • Senior Executive-Training-Clinical Training

    2 weeks ago

    , Metro Manila, Philippines EXL Full time

    Overview Senior Executive-Training-Clinical Training (NCLEX Training Team) role at EXL. The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses on monitoring and reviewing the adherence and capability of the scholars while under...

  • Senior Executive-Training-Process Training

    17 hours ago

    Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description: In this role, you'll make an impact in the following ways:Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.Manage allocation of people and financial resources for...

  • Senior Executive-Training-Process Training

    2 weeks ago

    , Metro Manila, Philippines EXL Full time

    Senior Executive-Training-Process Training - BPO (Complex) In this role, you’ll make an impact in the following ways: Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services. Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy. Manage...

  • Executives-Voice-Customer Service

    17 hours ago

    Philippines EXL Service Full time ₱150,000 - ₱250,000 per year

    Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

  • TaskUs Bohol

    4 days ago

    , Bohol, Philippines JobsAvenuePH Full time

    TaskUs Bohol - Non-Voice & Voice Accounts - No BPO Experience Required On-site - Bohol No Exp Required High/Senior High School Full-time Job Description Employee Recognition and Rewards Performance Bonus Government Mandated Benefits Insurance Health & Wellness Health Insurance, Life Insurance Work Onsite in the Heart of Tagbilaran, Bohol! Be part of the...

  • Voice of the Customer Manager

    2 days ago

    , , Philippines Alveo Land Corp Full time

    Overview Alveo Land Taguig, National Capital Region, Philippines The Voice of the Customer Manager will be responsible for gathering and analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. The position will play a crucial role in shaping customers' perception of the brand and...

  • Senior Executive-Training-Clinical Training

    17 hours ago

    Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and...

  • Healthcare Associate/Non voice-Voice/Up to 28k

    1 week ago

    , Metro Manila, Philippines Caldwell Communications Full time

    Healthcare Associate/Non voice-Voice/Up to 28k 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave Opportunity...